A reputable professional who possesses a superlative work ethic and a genuine commitment to surpassing company expectations. Proficient in cultivating and nurturing productive working relationships. Accomplished in thriving within fast-paced, deadline-driven settings while effectively steering goals and fostering team growth. Proven history of achievement in cooperative team settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Committee on Special Education
New York City Department Of Education, New York
New York, New York
09.2022 - Current
Facilitated Committee on Special Education (CSE) meetings to develop, review, and revise Individualized Education Programs (IEPs), ensuring alignment with federal IDEA mandates, NYSED regulations, and NYCDOE policies.
Analyzed academic, behavioral, and social-emotional data to recommend appropriate services, supports, and placements, collaborating with families, school staff, and related service providers to address student needs.
Authored and maintained legally compliant documentation within the Special Education Student Information System (SESIS), supporting due process requirements, impartial hearings, and state reporting deadlines.
Served as a special education content expert and liaison by interpreting procedural safeguards, guiding parents through their rights, and coordinating multidisciplinary input to secure equitable access to services.
Program Manager
YWCA
New York, NY
10.2020 - 06.2022
Oversee the development of hundreds of project plans, assigning activities to suitable teams and effectively managing workflow during the construction process.
Track implementation progress for various project plans, manage calls with all stakeholders, increase retention rate by 62%, maintain all documentation of project scopes, and ensure that all project deliverables are on track, reducing schedule errors by 40%.
Collaborate with various internal groups on multiple implementation tasks to ensure project completion in compliance with client specifications.
Create and implemented product functionalities that met stakeholder and consumer requirements while adhering to industry standards.
Perform data migration and data validation/testing through MS Access and MS Excel.
Manager of Operations
Olive Garden Restaurant
Brooklyn, NY
02.2019 - 05.2020
· Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
· Oversaw inventory management activities including ordering supplies as needed.
· Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
· Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Integrated technology to increase efficiency and real-time accountability of operational tasks.
Relationship Banker
M & T Bank, Formerly Partners Trust
Queens, NY
08.2017 - 03.2019
· Completed thorough and accurate documentation for money movements, deposits or withdrawals.
· Processed maintenance, operations and correspondence for new and existing accounts.
· Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
· Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Advised customers on bank products, services and financial planning options.
Education
Master of Science - Accounting And Finance
Brooklyn College of The City University of New Yor
Brooklyn, NY
05-2027
Bachelor of Science - Business Administration And Management
Brooklyn College of The City University of New Yor
Brooklyn, NY
05-2019
Skills
Windows OS
Mac OS
Advanced Microsoft Office
Google Suite
Microsoft CRM
Microsoft Power BI
MYSQL
Teradata
Adobe Analytics
Cloud Computing
CAD Modeling (Solid Works & Fusion 360)
JIRA
ServiceNow
Darwin CRM
ResolveIT
Salesforce
Calabrio
Certification
AWS
Certified Cloud Practitioner
Timeline
Committee on Special Education
New York City Department Of Education, New York
09.2022 - Current
Program Manager
YWCA
10.2020 - 06.2022
Manager of Operations
Olive Garden Restaurant
02.2019 - 05.2020
Relationship Banker
M & T Bank, Formerly Partners Trust
08.2017 - 03.2019
Master of Science - Accounting And Finance
Brooklyn College of The City University of New Yor
Bachelor of Science - Business Administration And Management
Brooklyn College of The City University of New Yor