Nina Botello
Summary
Diversely trained and highly skilled in team development and leadership, customer service and business decisions. Three years of proven motivation to consume and implement best practices in order to support sales, returning customers and productive teams. Tenacity and initiative in strategizing new business devices while ensuring long-used processes are ingrained in day-to-day processes. Consistent, dutiful and thoughtful communication in all forms.
Overview
2
2
years of professional experience
Work History
Asset Protection Investigator
Wal-Mart Neighborhood Market
03.2023 - Current
- Travel throughout Market 512 processing internals, inventory prep/execution, training API's
- View store CCTV, alarm and exception reports to monitor inventory and reduce shrink by process issues and theft
- Identify and eliminate current/potential safety concerns for both customers and associates
- Conduct shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential/existing issues
- Develop accountability and situational awareness within Market 512
- Educate and train associates in asset protection skills and controls unique to their roles within Market 512
- Work closely with vendor merchandisers, eliminate noncooperation and maintain company standards
- Find opportunities to provide supportive and constructive feedback, keeping process and policy expectations clear
- Study, strategize and action shrink resolution strategies
Front End Academy Trainer
Wal-Mart Neighborhood Market
02.2022 - 04.2023
- Supported and led team to maintain intervention times of less than 15 seconds, register lines low and speedy customer services
- Performed continuous evaluations of reports and strategies to drive sales, customer service and metrics
- Held formal and informal conversations to ensure good practices, policy and safety compliance and healthy work environment
- Identified training gaps and actioned plans to support associates on individual and team levels
- Toured store at optimal times and supplied solutions to all store departments
- Placed myself and associates to support and adapt to store and customer needs
Education
Associate of Math And Science -
College of The Sequoias
Visalia, CA05.2021
Skills
- Wicklander-Zulawski Certified
- Team and Individual Training and Leading
- Time Management
- Safety Protocols and Compliance
- Complex Problem Solving
- Customer Service Strategies
- Leading and Teaching Business Operations
Timeline
Asset Protection Investigator
Wal-Mart Neighborhood Market
03.2023 - Current
Front End Academy Trainer
Wal-Mart Neighborhood Market
02.2022 - 04.2023
Associate of Math And Science -
College of The Sequoias
Similar Profiles
Renee' KassisiehRenee' Kassisieh
Cashier at Wal-Mart Neighborhood MarketCashier at Wal-Mart Neighborhood Market
Amanda RileyAmanda Riley
Coach at Wal-Mart Neighborhood MarketCoach at Wal-Mart Neighborhood Market
Seth LewisSeth Lewis
Asset Protection Officer at Wal-Mart Neighborhood MarketAsset Protection Officer at Wal-Mart Neighborhood Market
Elizabeth AlligoodElizabeth Alligood
Overnight Stocker at Wal-Mart Neighborhood MarketOvernight Stocker at Wal-Mart Neighborhood Market
Emily ParkerEmily Parker
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart