Open To Work
Nina Boyan
Federal Way,WA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Property Manager
Targa Real Estate Services
Federal Way, WA
09.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
Quantum Management Services Limited
SeaTac, WA
11.2017 - 08.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Manager
Bridge Property Management
Lakewood, WA
04.2014 - 10.2017
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed and implemented tactical marketing plans.
- Created, coordinated and engaged in marketing campaigns.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
High School Diploma -
Fijai Secondary School
Takoradi, Ghana06.1991
Skills
- Property Show
- Multi-Family Property Management
- Tenant Eligibility Determination
- Monthly Fee and Payment Collection
- Manage Rentals
- Local and State Laws
- Property Marketing and Promotion
- Inspect Buildings
- Property Walks
- Fair Housing Laws Knowledge
- Property Management Software Understanding
- Property Tours
Accomplishments
- Increased occupancy rates from 84% to 98 % in 6 months.
Timeline
Property Manager
Targa Real Estate Services
09.2019 - Current
Property Manager
Quantum Management Services Limited
11.2017 - 08.2019
Leasing Manager
Bridge Property Management
04.2014 - 10.2017
High School Diploma -
Fijai Secondary School