Nina Cervini
Mastic,NY
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Bar Manager
Bar Grazie
Massapequa Park, NY
02.2021 - Current
- Recognized and addressed guests' requirements promptly.
- Played a key role in setting up and managing the bar from day one of training.
- Streamlined layout for efficient beer and liquor access.
- Developed cocktail menus and drink specials annually.
- Facilitated inventory and procurement operations of liquor, beer, and wine.
- Ensured top-notch service while working bar shifts.
- Facilitated onboarding of new bar team members.
- Regularly kept the bar space tidy and well-arranged.
- Contributed to extensive bar sanitation efforts during designated times.
Customer Service Representative
Storybook Experiences
West Islip, NY
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs..
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Head Bartender
Kingfish Oyster Bar & Restaurant
Westbury, NY
06.2018 - 03.2020
- Recognized guest requirements and catered to them effectively.
- Executed various responsibilities seamlessly, demonstrating courteous behavior in high-pressure situations.
- Consistently help coworkers in busy periods to enhance team efficiency.
- Enhanced dining experiences through impeccable attention to detail.
- Maximized client approval.
Education
Bachelors - English Literature
John Jay College of Criminal Justice
New York, NY06.2016
Skills
- Client communication
- Data entry
- Relationship building
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft Outlook
- Product knowledge
- Paperwork processing
- Appointment scheduling
Timeline
Customer Service Representative
Storybook Experiences
09.2024 - 12.2024
Assistant Bar Manager
Bar Grazie
02.2021 - Current
Head Bartender
Kingfish Oyster Bar & Restaurant
06.2018 - 03.2020
Bachelors - English Literature
John Jay College of Criminal Justice