Nina Czarniak
Urbana,OH
Summary
I am looking for a position that will allow me to utilize my current skills, as well as, be an asset to further grow the current projected production goals for insurance. I am looking to build a career in customer relations or underwriting. I am licensed for personal lines insurance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
MetLife Auto and Home transitioning to Farmers Insurance
06.2017 - 01.2025
- Duties include answering customer questions regarding their insurance products, resolving elevated billing issues, coverage questions, I have also worked through some very difficult situations to ensure that the customer was completely satisfied with the end result. I worked on the Insight Pilot for Auto and Home; I assisted in the training classes and helped new users in problem solving and answering questions that were asked in the chat after they were on the phones using Insight. Process the team huddle board worked on team pends and errors. I was on the elevated team; this consisted of handling elevated calls from agents and customers when the advocates were not able to de-escalate them. Prior to accepting that I was in resource answering chats for our team mates with solutions and assistance. I worked closely with underwriting department handling, approvals and declines for policies new and old, Answer agents in chats and on phones. The was the underwriting support team.
- Senior Customer Service Advocate: This role includes answering incoming calls and emails and chats with customers this was a promotion.
Acceptance Now
07.2013 - 06.2017
- Duties include manager of store, collections, sales. Direct supervision over collections and sales personnel as well as making schedules, balancing monies, answering all emails, calling on collections, opening and closing the store. Other duties are working on time sheets, disputing customer complaints, service issues, explaining policies and procedures.
Education
GED - General Education Diploma
GED -
Depew High School
Buffalo, NY11-2012
Skills
- Licensed in Major Lines Personal, Life and Accident & Health (Active)
- Underwriting, Microsoft, Excel, Word, Written and oral communication Adaptability
- Organization Attention to detail Critical thinking Self-awareness and works well under pressure
- Extensive experience and knowledge of the company work flow, procedures, and various departments It has given me the expertise to operate within company guidelines working with various teams to accomplish company goals
- Great tenacity to work through a problem to get the issues and situations resolved in the most effective and efficient manner possible
- Persistent and head strong on overcoming obstacles
- Continually grow in knowledge and experience to enhance whatever position I am working
- Motivating myself and my co-workers to ensure that we all obtain company goals
- Ability to train and help others with a positive attitude
- Willing to do whatever it takes to help my employer grow and move forward
- Experience and knowledge would help in development of new employees, helping managers meet or exceed the company’s expectation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
MetLife Auto and Home transitioning to Farmers Insurance
06.2017 - 01.2025
Acceptance Now
07.2013 - 06.2017
GED - General Education Diploma
GED -
Depew High School