Nina Dedrick
Fitchburg,WI
Summary
A Server/Bartender/Shift Manager at Craftsman Table & Tap, I excelled in enhancing customer experiences and boosting sales through expert upselling. Known for exceptional customer service and a strong work ethic, I skillfully managed high-volume dining and resolved complaints with professionalism, significantly contributing to the establishment's positive reputation.
Overview
3
3
years of professional experience
Work History
Server/Bartender/Shift Manager
Craftsman Table & Tap
Middleton, WI
11.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Homeschooled
12.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Food running
- High volume dining
Timeline
Server/Bartender/Shift Manager
Craftsman Table & Tap
11.2021 - Current
Homeschooled