Hi, I’m
Nina Dershem
Key Team Leader
Wixom,MI
Summary
Motivated and detail-oriented recent graduate with a B.S. in Astronomy and Planetary Sciences and a Minor in Project Management. Equipped with hands-on experience in team leadership, customer service, and research-based internships. Eager to launch a long-term career where I can grow professionally, contribute meaningfully to team goals, and apply my skills in communication, problem-solving, and project coordination within a dynamic and growth-oriented organization.
Overview
9
years of professional experience
1
Certification
Work History
Dunham's Sports
Key Team Leader
07.2018 - Current
Job overview
- Led daily operations, boosting customer satisfaction through effective team management.
- Trained a diverse team, significantly elevating service standards and customer satisfaction.
- Managed store functionality, achieving measurable improvements in customer experience.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Taco Bell
Service and Food Champion
11.2023 - Current
Job overview
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
- Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
Campus Den
Store Manager
10.2020 - 06.2022
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Interplanetary Initiative
Intern
08.2022 - 12.2022
Job overview
- Provided weekly oral research presentations on Google Slides about different Mars mission technologies and received constructive criticism from mentors.
- Met with interns to discuss and plan the specific key pieces of the VR experience such as which Rovers to include, how much information to include, and how to display technology in the VR world.
GreenLight Solutions Foundation
Intern
08.2020 - 11.2020
Job overview
- Collaborated on a team of 7 led by a team leader to design and develop an incentive system using blockchain technology and tokenized economies for a company that we directly worked with.
- Designed survey and collected results based on 250 participants to build infographics and present data to GreenLight Solutions Foundation.
Campus Den
Assistant Store Manager
08.2019 - 10.2020
Job overview
- Increased store sales by 20% within the first 6 months of working.
- Managed, hired, and developed talent to strengthen the workflow and productivity of 15+ employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Dunham's Sports
Team Coordinator
06.2016 - 07.2020
Job overview
- Supervised 5 co-workers.
- Trained about 50 team members in total on customer service and various store duties.
- Worked with customer service to handle escalated customer issues.
- Increased store email rewards program percentage by 10%.
Starbucks
Barista
11.2017 - 05.2020
Job overview
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Astronomy And Planetary Science
05.2001
University Overview
- Dean's List [Spring 2023]
- Minor: Project Management
Wayne State UniversityDetroit, MI
MBA from Management
05.2001
Skills
Customer Service
Certification
Lean Six Sigma Black Belt
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