Nina Dumala
Front Desk • Office Assistant • Customer Services
Saint Charles,MO
Summary
Detail- oriented professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist Sales Data Entry
Beseda Flooring
Saint Charles, MO
03.2024 - 12.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
Management and Bartender,server,utility
Drunken Fish
Saint Louis MO
05.2013 - 04.2024
- Managed while trained new bartenders on drink preparation techniques and service standards.
- Established efficient workflows for busy shifts, improving service speed and accuracy.
- Implemented cost-control measures, reducing overhead while maintaining quality service.
- Resolved customer complaints promptly, enhancing overall bar reputation and loyalty.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Lafayette High School
Chesterfield, MOSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Data entry
- Basic accounting
- Departmental support
- Business administration
- Telephone etiquette
- Team collaboration
- Administrative skills
- appointments
- Office organization
- Clerical support
- Multitasking and organization
- Payment processing
- Customer and client relations
Timeline
Front Desk Receptionist Sales Data Entry
Beseda Flooring
03.2024 - 12.2025
Management and Bartender,server,utility
Drunken Fish
05.2013 - 04.2024
High School Diploma -
Lafayette High School