Nina Dycus-Griffin
Mayo Clinic
Jacksonville
1
Certification
12
years of professional experience
Dedicated healthcare professional with extensive experience in radiology operations, healthcare data management, and clinical support. Skilled in DICOM image management, research de-identification, quality assurance, HIPAA compliance, and physician communication. Proven ability to coordinate critical results reporting, manage complex imaging workflows, and support patient care in fast-paced healthcare environments. Strong organizational, problem-solving, and leadership skills with a commitment to operational excellence and patient safety. Seeking an opportunity to leverage my skills and experience while continuing to grow professionally and personally within the healthcare field.
Work History
Radiology Data Management Specialist/Reading Room Assistant
4 Years 5 Months- Facilitate physician-to-physician communication to support timely patient care and clinical decision-making.
- Manage emergency department and triage calls, reducing radiologist interruptions and improving workflow efficiency.
- Communicate critical imaging results promptly to support patient safety and quality care initiatives..
- Perform radiology data management and archiving functions, including film management, image digitization, and electronic image transfer.
- Troubleshoot imaging studies and resolve issues involving image transfer between partner healthcare systems.
- Prepare anonymized DICOM datasets for research studies in compliance with IRB guidelines and HIPAA regulations.
- Coordinate outside study interpretations and ensure accurate report linkage and imaging documentation.
- Provide comprehensive customer service and operational support for the Radiology Department.
Manager
6 Years 7 Months- Directed daily business operations for a high-volume customer service organization.
- Managed employee scheduling, payroll processing, staffing, and performance management.
- Recruited, interviewed, hired, and trained team members while fostering a positive work environment.
- Resolved customer concerns and employee conflicts to maintain high satisfaction levels.
- Conducted staff meetings and implemented operational policies and procedures.
- Monitored labor costs, staffing requirements, and overall business performance.
- Ensured efficient workflow and achievement of organizational goals in a fast-paced environment.
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Developed and maintained relationships with customers to foster loyalty and repeat business.
Front End Supervisor/Registered Pharmacy Technician
1 Year- Assisted pharmacists with medication preparation and prescription processing.
- Packaged and shipped medications while maintaining accuracy and regulatory compliance.
- Prepared medication orders and labeled prescriptions according to NDC and dosing instructions.
- Answered patient insurance questions and assisted with prior authorization requests.
- Managed customer service activities and maintained positive patient relationships.
- Reconciled daily cash drawers and credit settlements while ensuring accurate financial records.
- Supervised a team of pharmacy technicians, providing training and support to enhance performance and efficiency.
- Performed data entry and maintained prescription documentation.
- Trained and mentored staff on customer service best practices and product knowledge.
- Coordinated with pharmacists to optimize prescription filling processes and expedite customer service.
Education
Associate's of Arts with Honors - General Studies
- Relevant Coursework: Medical Terminology & Human Anatomy I & II.
Skills
Team Management
Customer Service
Organizational Skills
Conflict Resolution
Quality Assurance
Time Management
Leadership
Critical Thinking
Certification
Registered Pharmacy Technician, April 2015
Timeline
Radiology Data Management Specialist/Reading Room Assistant
Mayo Clinic
02.2022 - CurrentRead More
Manager
Beaches Car Wash
07.2015 - 02.2022Read More
Front End Supervisor/Registered Pharmacy Technician
North Beaches Pharmacy
09.2014 - 09.2015Read More
Florida State College At Jacksonville
Associate's of Arts with Honors from General Studies
Read More