Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesManager

Nina Garcia

Lancaster,CA

Summary

Dynamic Sales Manager with a proven track record at Antelope Valley Chevrolet, excelling in relationship management and sales strategy development. Enhanced customer engagement, driving revenue growth through effective coaching and team training. Skilled in CRM systems, I fostered client loyalty and satisfaction, ensuring long-lasting partnerships and repeat business. Generated a long time relationship with Retail and Service customer that kept them loyal to our Dealership.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Manager

Antelope Valley Chevrolet
11.2010 - 10.2024
  • Assisted in developing sales strategies to enhance customer engagement and retention.
  • Supported team in analyzing market trends to identify new business opportunities.
  • Collaborated with marketing to create promotional materials that align with sales objectives.
  • Contributed to maintaining accurate sales records using CRM systems for tracking performance.
  • Engaged with customers to gather feedback, improving service delivery and product offerings.
  • Participated in training sessions to understand product features and benefits for effective client interactions.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Customer Service Executive

Antelope Valley Saturn Dealership
04.2006 - 10.2010
  • Developed and maintained strong customer relationships through effective communication and problem resolution.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new staff on company policies and customer service best practices to ensure consistent service delivery.
  • Analyzed customer feedback to identify trends and drive improvements in service quality.
  • Implemented strategies that reduced response time for customer inquiries, improving operational efficiency.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Education

GED -

Five Star
Lancaster
10-2025

Skills

  • Effective relationship management
  • Sales team training
  • Staff management
  • Goals and performance
  • Client interaction management
  • Sales coaching

Accomplishments

  • Managed the B Team award winning sales team at Antelope Valley Chevrolet.
  • Named "Manager of the Year" in 2011-2015, 2018-2021
  • Achieved customer service award from General Motors for effectively helping with General Motors Buy Back program.
  • Achieved a Diamond on my General Motors Ring for every
  • year for achieving our goal and targets.

Certification

  • General Motors Certified Training from 1999 to 2024
  • Licensed in state of California to Sale Autos, Fleet units. CSP - Certified Sales Professional by General Motors

Timeline

Sales Manager

Antelope Valley Chevrolet
11.2010 - 10.2024

Customer Service Executive

Antelope Valley Saturn Dealership
04.2006 - 10.2010

GED -

Five Star

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Nina Garcia