Nina Hadzima
Rhinebeck
Summary
Results-oriented professional with background in appointment coordination and client relations. Known for maintaining high standards and delivering exceptional service, ensuring seamless scheduling and communication. Reliable team player with strong focus on collaboration and adaptability, proficient in time management and problem-solving.
Overview
2
2
years of professional experience
Work History
Appointment Coordinator/Service BDC
Lia Auto Group
07.2025 - Current
- 1. Answer customer calls, make customer's appointments for service, and establish follow-ups after service appointments.
- 2. Answer customer questions about service performed or products purchased or refer them to someone who can.
- 3. Manage dealership rental fleet independently.
- 4. Keep track of parts for upcoming appointments.
Dispatcher
Paraco Gas Corporation
05.2025 - 07.2025
- 1. Create and manage daily delivery and service routes for propane drivers using dispatch software.
- 2. Adjust routes throughout the day based on weather, customer needs, emergencies, and operational changes.
- 3. Monitor driver progress and provide assistance as needed to ensure timely and safe deliveries.
- 4. Maintain communication with drivers throughout the day to ensure safety and efficiency.
Service Advisor
Dutchess Cars
05.2024 - 02.2025
- 1. Greet customers upon arrival into the service department.
- 2. Write up customer concerns onto Repair Order.
- 3. Coordinate with technicians on what customer’s vehicle needs for repairs.
- 4. Coordinate with parts department on ordering parts for a vehicle.
- 5. Keep customers updated on their vehicles, sell any necessary jobs for their vehicle.
- 6. Help check out customers after services are completed.
Express Lane Service Advisor
Tasca Automotive Group
02.2024 - 05.2024
- 1. Check in Express Lane customers and gather information about their vehicle and any other issues/concerns they may have.
- 2. Oversee daily Express Lane operations (oil and filter changes, tire rotations and balancing, battery testing and replacement, and exterior bulb replacements).
- 3. Oversee and manage four express technicians and delegate work as need
- 4. Foster positive work relations between technicians, customers, advisors and management.
Education
Associate of Applied Science - Automotive Technology
Rockland Community College
Orangeburg, NY, US05.2023
Timeline
Appointment Coordinator/Service BDC
Lia Auto Group
07.2025 - Current
Dispatcher
Paraco Gas Corporation
05.2025 - 07.2025
Service Advisor
Dutchess Cars
05.2024 - 02.2025
Express Lane Service Advisor
Tasca Automotive Group
02.2024 - 05.2024
Associate of Applied Science - Automotive Technology
Rockland Community College