Nina Hernandez
Temple,TX
Summary
Experienced in relationship-building and continuous learning, I have developed valuable skills in connecting with people and extracting knowledge from interactions. Seeking to expand my knowledge and advance within the company by 2025. Committed to working diligently and achieving high levels of success to contribute to the business overall.
Overview
6
6
years of professional experience
Work History
Dietitian Assistant - Office
Baylor Scott & White Health/Aramark
Temple, TX
02.2022 - Current
- Ensured comprehensive communication to address all patients’ dietary requirements.
- Developed mixtures for infant formula at McLanes Children's Hospital and Memorial Hospital (NICU)
- Maintained high standards in call responsiveness with the '3 rings only' approach.
- Enhanced patient satisfaction via administrative duties.
Business Development Team Lead - Call Center
Garlyn Shelton Auto Group
Temple, TX
06.2019 - 12.2022
- Addressed customer concerns effectively in high-stress situations using de-escalation techniques.
- Facilitated onboarding by conducting training programs.
- Directed calls to designated personnel across 6 dealership sites.
- Leverage multiple platforms to ensure precise information in every interaction.
- Facilitate communication between Service Department and Case Management to support buyers with Lemon Law claims.
Education
Temple College
Temple, TXSkills
- Computer skills
- Leadership
- Clinical documentation
- Business Development
- Senior Call Center/Office Experience
Timeline
Dietitian Assistant - Office
Baylor Scott & White Health/Aramark
02.2022 - Current
Business Development Team Lead - Call Center
Garlyn Shelton Auto Group
06.2019 - 12.2022
Temple College