Nina Herter

• Guest assistance and communication, including responding to guests' requests or questions.
• Support to servers, guaranteeing that there is a smooth flow of service.
• Providing accurate and attractive food and beverage delivery.
• Set-up and reset tables, including bussing, pre-bussing, and cleaning, as necessary.
• Help provide drink service to guests, both non-alcoholic and alcoholic beverages alike.
• Monitor and replenish supplies at server stations and dining areas.
• Seamlessly collaborate with kitchen staff to ensure accurate and timely delivery of food to tables.
• Managing reservations of guests, both over the phone and online.
• Maintaining an organized waiting area, paying careful attention to the comfort of guests.
• Strengthen communication and coordination between both guests and other team members, along with handling conflict resolution promptly.

• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Embodying the brand's values, mission, and personality in all interactions and communications.
• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Promoting a positive and enthusiastic image of the brand to customers and the public.
• Educate consumers about the brand's products or services and their unique features and benefits.
• Participate in trade shows, conferences, and other events to represent the brand and engage with potential customers.
• Assist in setting up and organizing brand booths or displays at events.
• Interact with customers and potential clients to establish meaningful connections and build brand loyalty.
• Listen to customer feedback and relay it to the brand's marketing or product development teams.
• Develop and create content to promote the brand's products and values.

• Receive and process phone or online orders from customers for take-out meals.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Verify accuracy in each order, ensuring all items are included and any special requests or modifications are noted.
• Assist customers in selecting menu items, providing recommendations when requested.
• Ensure that all to-go orders are packaged appropriately to maintain quality and freshness of food.
• Communicate with kitchen and other restaurant staff to ensure timely preparation of to-go orders.
• Handle payment transactions accurately and efficiently, whether in-person or through online systems.
• Suggest additional menu items or promotional offers to customers during the ordering process to enhance sales revenue.
• Accurately record food and beverage orders into the restaurant's ordering system, including ensuring that special dietary requests or food allergies are communicated to kitchen staff.
• Communicate effectively with guests to understand their preferences and answer any menu-related questions.
• Provide recommendations based on guest preferences and menu knowledge.
• Serve food and beverages promptly and accurately to appropriate guests.
• Check in with guests regularly to ensure satisfaction and address any additional needs.
• Present checks to guests and process payments accurately, including cash, credit cards, or other payment methods, including handling any additional tasks related to bill splitting or group payments.

• Greet customers with a friendly and welcoming attitude.
• Engage customers in conversations to understand their requirements and preferences, including providing product information, demonstrating features, and explaining benefits to customers.
• Achieve and exceed assigned sales targets and goals.
• Handle transactions accurately and efficiently through cash registers or point-of-sale (POS) systems.
• Maintained comprehensive understanding of merchandise in store.
• Ensure store appearance is visually appealing, clean, and organized, including assisting in restocking shelves and maintaining appropriate inventory levels.
• Work collaboratively with team members by sharing knowledge and best practices with colleagues to improve team performance.
• Build and maintain strong relationships with customers to encourage repeat business and customer loyalty.

I have maintained at 3.2 GPA, while working part-time jobs.

I graduated from high school early, with honors, while working throughout it.

GPA: 3.6