Nina Hunter
Chicago,IL
Summary
Detail-oriented administrative and client service professional with a proven track record in supporting behavioral health clients, individuals with disabilities, educators, and high-volume service operations. Expertise includes scheduling, documentation, service coordination, confidential communication, crisis de-escalation, and cross-functional collaboration. Recognized for delivering compassionate service while exercising sound judgment and ensuring dependable follow-through in dynamic environments. A strong commitment to enhancing client experiences drives effective problem-solving and proactive support strategies.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales and Service Lead
Benefit Cosmetics LVMH
Chicago, IL
06.2026 - Current
- Coordinated daily staff assignments, confirmed operational duties, and maintained organized, fully stocked service environment to support team efficiency.
- Communicated updates, concerns, and service opportunities to leaders and business partners, ensuring timely follow-through on resolutions.
- Coach team members on service standards, procedures, and client communication while supporting a positive employee experience.
- Maintained daily workflows and provided supervisory coverage to support uninterrupted operations.
- Supported team management for a team of 3 people to maintain workflow continuity.
Substitute Teacher
Chicago Public Schools
Chicago, IL
12.2023 - Current
- Managed daily classroom operations, ensuring adherence to plans, procedures, and school expectations for effective learning.
- Adapted communication and support strategies to address diverse student needs, fostering a calm and structured environment.
- Collaborated with teachers and staff to relay student needs and progress, facilitating seamless classroom transitions.
Esthetician
Benefit Cosmetics
Chicago, IL
03.2023 - 06.2026
- Conducted personalized consultations, explained services and aftercare, and addressed client questions to enhance satisfaction.
- Reviewed sales and inventory data to inform product recommendations and streamline daily operations.
- Mentored junior estheticians on service quality and client experience to elevate overall workplace standards.
Sales Account Representative
Schneider Transportation
Chicago, IL
06.2021 - 05.2023
- Managed daily outreach and client accounts, identified needs, and coordinated service solutions to enhance client satisfaction.
- Partnered with cross-functional teams to resolve client concerns, improving communication and service delivery effectiveness.
- Maintained strong account relationships through timely follow-up and professional communication to foster client loyalty.
Psychiatric Rehabilitation Services Coordinator
Park View Rehabilitation
Chicago, IL
01.2021 - 06.2021
- Coordinated 20+ individualized recovery plans with multidisciplinary teams to enhance patient engagement and ensure continuity of care.
- Communicated client needs and progress with care team members and facilitating connections to appropriate community resources.
- Communicated client needs and progress with care team members and connected individuals to appropriate community resources.
- Provided calm crisis intervention and de-escalation, linking patients with essential mental health support.
Client Service Manager
Emmaus Homes
Saint Charles, MO
11.2019 - 01.2021
- Managed scheduling and budget processes for services supporting adults with disabilities, ensuring optimal resource allocation.
- Coordinated with community resources and external partners to enhance access to client support services, fostering stronger community connections.
- Developed training resources to uphold case management standards and ensure compliance with regulatory changes.
- Directed team of 30 staff and two assistant managers to support department operations and maintain performance standards.
Community Integration Skills Trainer
Southwest Community Services
Missouri
03.2018 - 10.2019
- Facilitated skill-building activities for individuals with disabilities, enhancing community integration and promoting independence.
- Coordinated monthly progress reports and quarterly budget discussions, ensuring alignment between case managers, guardians, and client goals.
- Trained and supervised direct-care staff team of 12 to promote consistent high-quality service delivery.
- Investigated client concerns and created individualized action plans, directly addressing specific needs and improving client satisfaction.
Education
Bachelor of Science - Sociology
University of Central Missouri
Warrensburg, MO12-2017
Skills
- Administrative Support
- Patient and Client Service
- Scheduling and Coordination
- Records and Reporting
- Confidential Communication
- Multidisciplinary Collaboration
- Crisis De-escalation
- Microsoft Office
- Staff Training
- Regulatory Compliance
- Google workspace
Certification
Licensed Esthetician
Timeline
Sales and Service Lead
Benefit Cosmetics LVMH
06.2026 - Current
Substitute Teacher
Chicago Public Schools
12.2023 - Current
Esthetician
Benefit Cosmetics
03.2023 - 06.2026
Sales Account Representative
Schneider Transportation
06.2021 - 05.2023
Psychiatric Rehabilitation Services Coordinator
Park View Rehabilitation
01.2021 - 06.2021
Client Service Manager
Emmaus Homes
11.2019 - 01.2021
Community Integration Skills Trainer
Southwest Community Services
03.2018 - 10.2019
Bachelor of Science - Sociology
University of Central Missouri