Christina Harrod
Customer Service Specialist
Baltimore,MD
Summary
Focused customer relations professional skilled in lead generation, customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and efficient with over 10 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Lead Sales and Service Associate
United States Postal Service, USPS
Freeland , MD
10.2014 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Compiled and accurately entered data for each customer encounter to record in system.
- Documented support interactions for future reference.
Education
Associate of Science - Business Management, IT Help Desk
Eastern Gateway Community College
Steubenville, OH 11.2020 - Current
Skills
Complaint resolution
undefinedTimeline
Associate of Science - Business Management, IT Help Desk
Eastern Gateway Community College
11.2020 - Current
Lead Sales and Service Associate
United States Postal Service, USPS
10.2014 - Current
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