Laura Foss
Palm Coast,FL
Summary
Goal-oriented lead sales professional with expertise in customer service and all management responsibilities. Proven track record of implementing process improvements that enhance client satisfaction and streamline operations. Strong communication and problem-solving skills driving team performance and operational efficiency
Overview
11
11
years of professional experience
Work History
Lead Sales Service Associate
United States Postal Service, USPS
Palm Coast, FL
03.2015 - Current
- Processed customer transactions efficiently, ensuring compliance with USPS policies and procedures.
- Resolved customer inquiries and complaints, enhancing overall service satisfaction levels at management level role.
- Maintaining inventory management through Ebuy Plus purchasing for facility and maintenance needs, maintaining accurate stock levels and timely replenishment, utility payment through Ebuy Plus.
- Responsible for Stamp Stock through SFS
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
- Analyzed customer feedback to identify areas for service enhancement and recommend solutions.
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and streamlined follow-up procedures.
- Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients through expedited accounts as well as maintaining retail store stock.
- Developed strong client relationships through consistent communication and exceptional service delivery.
- Trained new associates on operational procedures and customer service best practices.
- Ran Amazon Sunday alone at management level overseeing all carrier expectations and finalizing evening surveys.
Education
Kingsborough Community College
Brooklyn, NYSkills
- Goal oriented
- Organization
- Paperwork processing
- Sales management
- Problem-solving abilities
- SSRD 4000B Observation
- Finance
- Online insurance claim procedure
- Customer assistance through in person & via phone
- Strong communication and interpersonal skills
- Team leadership
- Reliable and responsible
Timeline
Lead Sales Service Associate
United States Postal Service, USPS
03.2015 - Current
Kingsborough Community College