Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ford

Levering,MI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Lead Sales Service Associate

United States Post Office
09.2016 - Current
  • Assisted 50+ customers with mail and package services, ensuring accurate information delivery.
  • Processed transactions efficiently, maintained attention to detail in financial handling.
  • Maintained organized work environment, enhanced overall service workflow for clerks.
  • Collaborated with clerks to resolve customer inquiries, improving satisfaction rates.
  • Maintained sufficient inventory of and selling stamps.
  • Issued and cashed domestic postal money orders.
  • Accepted and responded to 20+ customer claims and inquiries.
  • Provided information to the public regarding postal regulations.
  • Rented and maintained Post Office Boxes, received rental payments.
  • Performed lobby assistance that included monitoring the retail line, directing customers to the self-service kiosk (SSK).
  • Communicated guidance to clerks, carriers, and management, informing them of changes or clarifications in policies, procedures, operations, schedules, and regulations. Ensured that work was performed efficiently.
  • Prepared a bank deposit for two Postal Units (May-Oct)
  • Conducted counts on clerk and management cash drawers, and unit reserve.
  • Conducted counts on retail product, stamp floor stock, and unit reserve.
  • Processed and/or accepted transfer of stock to other Postal Units, and unit reserve.
  • Coordinated with management on clerk, carrier work-hours.
  • Maintained appearance of inner/outer lobby by setting, arranging and replenishing displays.
  • Ensured display and workstations, and storage areas were presentable to customers.
  • Maintained records, files, and submitted reports, as assigned.
  • Corrected time and attendance records and retained required supported documents.
  • Verified presort and bulk mailings of all classifications; maintained current mailers' credit balances.
  • Performed passport duties, including verification of identification and photograph, administered oath, reviewed application for completeness, seal application, ensured all documents are stored securely and mailed promptly.
  • Assigned and cleared accountable items and distributed mail as required.
  • Completed other duties as assigned.

Election Poll Worker

Carp Lake Township
11.2016 - 11.2016
  • Assisted voters with registration and ballot procedures to ensure smooth election operations.
  • Monitored voting equipment for functionality, providing immediate troubleshooting support as needed.
  • Ensured compliance with state and federal election laws during the voting process.
  • Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
  • Assisted in timely election results by accurately and efficiently tallying votes at the end of Election Day.
  • Opened and closed polling booths.

Deputy Township Clerk

Carp Lake Township
12.2017 - 09.2019
  • Coordinated election processes, including voter registration and ballot distribution, enhancing community engagement.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Attended local meetings to stay informed on local matters.

Election Poll Worker

Carp Lake Township
08.2018 - 08.2018
  • Assisted voters with registration and ballot procedures to ensure smooth election operations.
  • Monitored voting equipment for functionality, providing immediate troubleshooting support as needed.
  • Ensured compliance with state and federal election laws during the voting process.
  • Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
  • Assisted in timely election results by accurately and efficiently tallying votes at the end of Election Day.
  • Opened and closed polling booths.

Union Steward

American Postal Workers Union, AFL-CIO
01.2021 - Current
  • Advocated for union members' rights and benefits, ensuring fair treatment in workplace policies.
  • Facilitated communication between management and employees to resolve conflicts effectively.
  • Monitored compliance with union agreements, addressing violations promptly to maintain standards.
  • Protected worker's rights by advocating for appropriate health and safety measures within the workplace.
  • Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
  • Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
  • Enhanced member satisfaction by addressing grievances promptly and effectively.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.

Education

No Degree - EMT/Paramedic

North Central Michigan College
Petoskey, MI

High School Diploma -

Cheboygan Area School District
Cheboygan, MI
05-2005

Skills

  • Goal oriented
  • Organization
  • Honest and dependable
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptable and flexible
  • Task prioritization
  • Professionalism
  • Ability to lift 40 pounds
  • Telephone etiquette
  • Merchandising and display

Timeline

Union Steward

American Postal Workers Union, AFL-CIO
01.2021 - Current

Election Poll Worker

Carp Lake Township
08.2018 - 08.2018

Deputy Township Clerk

Carp Lake Township
12.2017 - 09.2019

Election Poll Worker

Carp Lake Township
11.2016 - 11.2016

Lead Sales Service Associate

United States Post Office
09.2016 - Current

No Degree - EMT/Paramedic

North Central Michigan College

High School Diploma -

Cheboygan Area School District

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