Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NINA ITURRALDE

Mesquite,TX

Summary

Hardworking Underwriter with over eight years of experience in the insurance industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

UNDERWRITER I

KEMPER INSURANCE
08.2019 - Current
  • Research auto claims on CLUE and MVR reports ensuring information coincides with the company database
  • Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
  • Review existing policies to ensure exposures are properly developed, risks are appropriately priced, and executed
  • Communicate with agents to obtain additional information for policy processing
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations for dwelling loss history claims.
  • Analyzed home inspections ensuring that risk are properly rated.
  • Supported review and acceptance or denial of new or renewal business.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Review and process Total Vehicle Losses / DOR
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Achieved faster turnaround times in processing by optimizing workflows within the underwriting department.

UNDERWRITER ASSISTANT

STATE FARM INSURANCE
06.2015 - 07.2019
  • Research policy information and enter policy changes for Fire and Personal Lines Umbrella Policies (PLUP)
  • Respond to agent and policyholder questions regarding policy billing and processing procedures
  • Process high volume policy changes using guidelines and procedures that comply with state laws
  • Assist with inbound / outbound calls from agents
  • Analyze and assess customer risks to determine insurance eligibility by reviewing new applications, existing business, statistical data, reports, and customer information
  • Apply State Farm underwriting policies and procedures
  • Assist in achieving and maintaining a profitable book of business
  • Properly quote, reinstate or terminate risk
  • Monitor team production and inventory and participated in quality control checks
  • Support all Fire and Umbrella Underwriters in processing all cancellations, name and address changes, new business, midterm and renewal changes, prepare letters, run quotes, declines, and reinstatements
  • Effectively communicate with the underwriters and agents to confirm or obtain data needed for policy issuance

Education

DIPLOMA - Business

Aberdeen High School
Aberdeen, MD

Associate of Science - Associate of Science

Richland College
Dallas, TX
05.2022

Skills

    • Policy Renewal
    • Caseload Management
    • Analyzing Data
    • Quality Assurance
    • Coverage Determination
    • Risk Assessment
      • Relationship Building
      • Computer Proficiency
      • Policy Interpretation
      • Attention to Detail
      • Analytical Thinking
      • Insurance Knowledge

Certification

  • Licensed General Lines (Life, Accident, Health, and HMO) - 9/8/2021 TO PRESENT

Timeline

UNDERWRITER I

KEMPER INSURANCE
08.2019 - Current

UNDERWRITER ASSISTANT

STATE FARM INSURANCE
06.2015 - 07.2019

DIPLOMA - Business

Aberdeen High School

Associate of Science - Associate of Science

Richland College

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NINA ITURRALDE