Nina Jackson-Catalano
Kenai,AK
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
23
23
years of professional experience
Work History
Independent Skills Provider
Kenaitze Indian Tribe
Kenai, AK
03.2024 - Current
- Delivered culturally relevant health services to community members.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Protected client privacy by adhering strictly to HIPAA guidelines throughout all aspects of service provision.
- Maintained accurate records of client progress, enabling informed adjustments to care plans as needed.
- Provided emotional support to clients, promoting mental wellness and stability during challenging times.
- Managed schedules efficiently to ensure timely arrival at all appointments and obligations related to client care duties.
- Facilitated transportation for clients to medical appointments or social engagements, ensuring punctuality and reliability.
- Supported clients in achieving personal goals by offering guidance, motivation, and encouragement throughout the process.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained accurate client records in compliance with organizational standards.
Driver/Youth Development Professional
Boys and Girls Club
Kenai, AK
10.2023 - 03.2024
- Ensured safe transportation of youth to and from events and activities.
- Maintained vehicle cleanliness and performed regular maintenance checks.
- Coordinated with club staff to schedule timely pickups and drop-offs.
- Fostered positive relationships with youth, promoting a supportive environment.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Implemented workshops focusing on life skills, leadership, and personal development for diverse youth groups.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
Flagger
Granite Construction
Anchorage, AK
09.2019 - 10.2019
- Directed traffic control to ensure safe work zones and protect crew members.
- Coordinated with crew leaders to implement traffic management strategies effectively.
- Monitored construction site activity, proactively identifying potential hazards for immediate resolution.
Receptionist
Woman's Way Midwifery
Soldotna, AK
05.2003 - 11.2005
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and midwives to facilitate care delivery.
- Assisted in billing processes, ensuring timely submission of insurance claims.
- Developed improved workflows for handling patient inquiries and resolving issues efficiently.
- Oversaw supply inventory management, ensuring necessary materials were readily available.
- Enhanced office efficiency by implementing a digital filing system for patient documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Education
High School Diploma -
Kenai Community College
Soldotna, AKSkills
- Data entry
- Telephone skills
- Time management
- Customer service focus
- Multitasking and organization
- Administrative support
- Document control
- First aid and safety
- HIPAA compliance
Timeline
Independent Skills Provider
Kenaitze Indian Tribe
03.2024 - Current
Driver/Youth Development Professional
Boys and Girls Club
10.2023 - 03.2024
Flagger
Granite Construction
09.2019 - 10.2019
Receptionist
Woman's Way Midwifery
05.2003 - 11.2005
High School Diploma -
Kenai Community College