Nina Jaffray

• Led project teams to enhance operational efficiency and streamline workflows.
• Maintain vendor relationships for optimal service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Improved marketing to attract new customers and promote business.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Stayed current with industry trends, adapting design practices as needed to maintain a competitive edge in the marketplace.
• Assisted in development of new materials for design projects.

• Managed vendor relationships, negotiating contracts for optimal service delivery.
• Analyzed customer feedback to drive improvements in product offerings and services.
• Oversaw budgeting processes, ensuring alignment with company financial goals.
• Facilitated regular team meetings to promote collaboration and address operational challenges.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Boosted employee morale and reduced turnover through development and implementation of a comprehensive rewards and recognition programs.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established a culture of open communication within the design team, promoting collaboration and innovation in problem-solving efforts.
• Balanced multiple projects simultaneously while maintaining focus on priorities and deadlines.
• Increased client satisfaction by consistently delivering high-quality work on time and within budget constraints.

• Provided individual support to students, fostering their academic and social development.
• Collaborated with educators to implement lesson plans and adapt them to student needs.
• Assisted in daily classroom activities, supporting student learning and engagement.
• Maintained organized classroom environments, ensuring materials were readily available for instructional use.
• Trained new aides on school procedures and best practices for student interaction.
• Developed relationships with parents, communicating student progress and addressing concerns effectively.
• Implemented behavior management strategies, promoting a positive learning atmosphere.
• Observed and monitored children's activities
• Offered caring companionship and emotional support.
• Supported children's development by encouraging teamwork and understanding of others.

Received 12 certificates in child education, care and disabilites

Continued education in flower design and marketing numerous times a year for the last 5 years