Nina James
Sanford,FL
Summary
Detail-oriented financial operations professional with 20+ years of experience supporting transactional accuracy, regulatory compliance, audit readiness, and process improvement within banking and travel-related environments. Proven ability to reconcile complex data, partner cross-functionally, strengthen internal controls, and deliver high-quality reporting in fast-paced, deadline-driven settings.
Overview
22
22
years of professional experience
Work History
Authorized Signer- Operations Sr Specialist III
JPMorgan Chase
Heathrow, FL
08.2022 - Current
- Review, validate, and execute sworn legal documentation, ensuring transactional accuracy and compliance with regulatory standards.
- Partner with Quality Assurance and external law firms to support case management, document review and compliance deliverables.
- Serve as Relief Team Leader and support testing initiatives related to process changes and policy updates.
- Provide training and operational guidance to specialists, improving consistency and accuracy.
Branch Operations Lead- Manager on Duty
JPMorgan Chase
Sanford, FL
11.2009 - 08.2022
- Oversaw daily financial operations, reconciliations, and cash controls to support accurate reporting and strong audit outcomes.
- Investigated variances, identified root causes, and implemented corrective actions to mitigate operational risk.
- Supported month-end processes through reporting, control reviews, and documentation validation.
- Collaborated with branch leadership to implement new procedures and operational initiatives.
- Maintained vault controls and internal safeguards in compliance with corporate and regulatory requirements.
Duty Free Cash Office Supervisor
Alpha Airport Services
Orlando, FL
08.2003 - 11.2009
- Managed cash office operations, reconciliations, audits, and discrepancy investigations in a high-volume airport environment.
- Coordinated transactional flows between duty-free locations, financial institutions, and operational teams.
- Supported internal controls, reporting, and compliance for travel duty free retail operations.
- Assisted international travelers while maintaining accurate transactional processing.
Education
LEAP Leadership Acceleration Program
JPMorgan Chase
04-2024
Talent Training Program Graduate
JPMorgan Chase
11-2023
Certification - Social Media Marketing
Cornell University
12.2022
Some College (No Degree) - Business Administration Coursework
Seminole State College of Florida
Skills
- Transaction Reconciliation & Data Integrity
- Accounting Operations Support
- Internal Controls & Audit Preparation
- Quality Assurance & Process Testing
- Cross-Functional Collaboration
- Variance & Root Cause Analysis
- Reporting & Documentation Management
- Data Review & Analysis
Timeline
Authorized Signer- Operations Sr Specialist III
JPMorgan Chase
08.2022 - Current
Branch Operations Lead- Manager on Duty
JPMorgan Chase
11.2009 - 08.2022
Duty Free Cash Office Supervisor
Alpha Airport Services
08.2003 - 11.2009
LEAP Leadership Acceleration Program
JPMorgan Chase
Talent Training Program Graduate
JPMorgan Chase
Certification - Social Media Marketing
Cornell University
Some College (No Degree) - Business Administration Coursework
Seminole State College of Florida