Tana Duve

Support operational reporting, billing integrity, contract administration, and cross-functional coordination within a high-volume multi-location rental operation. Serve as a key resource for data accuracy, reporting validation, invoice reconciliation, and ERP system support.

Key Contributions & Responsibilities

• Maintain structured operational datasets supporting recurring billing, revenue tracking, and reporting cycles across multiple branch locations.
• Pull, organize, validate, and reconcile operational and billing data from Salesforce, SAP, and internal reporting systems.
• Support weekly and monthly operational reporting activities, ensuring reporting accuracy and consistency.
• Identify discrepancies involving billing, contracts, taxes, credits/rebills, and operational reporting data before escalation to leadership or customers.
• Manage historical invoice tracking and reconciliation projects involving 100+ invoices and multi-location operational reviews.
• Support SAP S/4 implementation, testing (SIT III), hypercare, and Super User support initiatives.
• Create and maintain operational spreadsheets used for tracking rentals, contract activity, billing corrections, and reporting validation.
• Coordinate across Operations, Accounting, Transportation, Service, and Sales to maintain reporting integrity and operational continuity.
• Assist with audit readiness, compliance verification, and data accuracy initiatives.
• Support recurring evaluation cycles including contract reviews, operational performance tracking, and customer account reconciliation.
• Recognized as a go-to resource for operational troubleshooting, reporting discrepancies, and process clarification.
• Led detailed reconciliation efforts involving more than 100 invoices, identifying approximately $37K in required credits and $29K in rebill corrections.
• Played a key support role during enterprise SAP transition initiatives, helping maintain operational continuity during go-live and hypercare periods.
• Frequently trusted by leadership to resolve reporting inconsistencies, billing issues, and operational data discrepancies impacting customer accounts.

Key Contributions

Managed operational coordination, rental logistics, customer support, reporting, and inventory tracking within a deadline-driven environment.

• Maintained operational tracking spreadsheets and rental reporting records.
• Coordinated logistics, scheduling, inventory movement, and operational documentation.
• Managed customer billing support, contract tracking, and reporting follow-up activities.
• Improved operational organization and reporting visibility across rental activities.
• Increased rental revenue by 40% during first year through operational improvements and customer coordination.

Key Contributions

Provided administrative and operational support in a structured, data-driven environment requiring high levels of accuracy, confidentiality, and process consistency.

• Managed detailed records, operational documentation, and recurring administrative workflows.
• Supported reporting accuracy and data verification activities.
• Maintained high-volume operational documentation with strong attention to detail and compliance standards.
• Assisted with issue resolution, workflow coordination, and cross-department communication.

Office Management • Executive Support • Operational Coordination • Reporting Support • Workflow Administration

1990s – 2014

25+ years of progressive administrative and operational experience supporting business operations, executive workflows, reporting processes, customer coordination, and structured administrative environments.