Summary
Overview
Work History
Education
Skills
Timeline
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Nina Jones

Collections Representative
Humble,TX

Summary

Experienced Billing Specialist with expertise in account management, reconciliation, and invoicing. Demonstrated proficiency in time management and data entry. Skilled in developing and sending bills to customers for services. Proficient in MS Office and ER software.

Overview

31
31
years of professional experience

Work History

Customer Service Associate

Elevance Health
Houston, TX
08.2023 - 08.2024
  • Monitored performance metrics through detailed reports
  • Analyzed data from customers to identify enhancements needed
  • Resolved billing discrepancies with precision
  • Maintained adherence to internal payment policies
  • Maintained effective communication across multiple channels
  • Analyzed past due accounts to determine appropriate action plans for collection.

Customer Service Representative

United Airlines
Chicago, IL
12.1990 - 05.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.

Education

Undergraduate Certificate - Medical Billing and Coding

DeVry University
06.2022

Skills

  • Friendly service mentality
  • Problem-Solving
  • Analytical and Critical Thinking
  • Documentation & Data Entry
  • MS Office proficiency
  • Refunds processing
  • Follow-up skills
  • Medical billing and collections

Timeline

Customer Service Associate

Elevance Health
08.2023 - 08.2024

Customer Service Representative

United Airlines
12.1990 - 05.2022

Undergraduate Certificate - Medical Billing and Coding

DeVry University

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Nina JonesCollections Representative