Nina Kern Garza
Spring,USA
Summary
Creative entrepreneur and office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Founder and CEO
Artsefact LLC
03.2021 - Current
- Oversee all aspects of business operations, including marketing, sales, inventory, and financial management, to ensure sustainable growth.
- Create and sell fine art focused on endangered species, using art as a platform for conservation awareness and education.
- Develop and maintain strong client relationships through effective communication, ensuring customer satisfaction and brand loyalty.
- Lead community outreach initiatives, collaborating with conservation organizations to further Artsefact LLC’s mission of wildlife and habitat preservation.
- Oversee social media, content creation, and digital marketing efforts to drive audience engagement and business growth.
Office Manager
Cypress Trails Ranch LLC
10.2020 - Current
- Managed phone and email customer support, providing prompt and professional assistance to inquiries, reservations, and customer concerns.
- Handled booking and scheduling of trail rides, advising customers on available services, pricing, and policies to ensure a seamless experience.
- Coordinated staff scheduling, ensuring proper coverage and efficiency in daily operations.
- Acted as the primary liaison between management, staff, and customers, facilitating clear communication and smooth workflow.
- Assisted with invoice collections and payment processing, maintaining accurate financial records and ensuring timely payments.
- Monitored and ordered supplies to support ranch operations, keeping inventory well-stocked and organized.
- Supported overall business operations by handling administrative tasks and contributing to a well-organized and customer-focused environment.
Insurance Agent
Alorica
06.2020 - 12.2020
- Assisted clients in navigating Medicare options, providing expert guidance on plans, coverage, and eligibility to ensure they selected the best policies for their healthcare needs.
- Conducted in-depth needs assessments through consultative sales techniques, educating clients on Medicare Advantage, Supplement, and Prescription Drug Plans.
- Managed the full sales cycle, from initial inquiry to enrollment, ensuring a seamless and compliant application process.
Field Administrative Assistant
Integrated Corrosion Companies
03.2020 - 06.2020
- Coordinated pre-excavation site marking by contacting 811 and providing precise GPS coordinates to ensure compliance with safety regulations and prevent utility damage.
- Maintained accurate records of all dig sites, tracking project progress and site status to support operational efficiency.
- Organized and conducted OSHA-compliant safety meetings, educating team members on workplace hazards, best practices, and regulatory requirements to ensure a safe working environment.
- Managed inventory by tracking supplies, ordering necessary materials, and ensuring field teams had the required equipment to complete tasks efficiently.
- Acted as a key liaison between field operations and Houston headquarters, providing timely updates, resolving logistical issues, and ensuring seamless communication between teams.
Senior Sales Manager
Media Impact GmbH & Co. KG
03.2018 - 10.2018
- Generated and cultivated leads for advertising campaigns, driving revenue growth through strategic client acquisition.
- Advised existing customers on tailored print and digital advertising strategies to maximize campaign effectiveness and audience engagement.
- Managed and optimized client relationships using CRM systems, including Salesforce, to track interactions, analyze data, and streamline sales processes.
- Specialized in animal and travel magazines, developing targeted advertising solutions that aligned with industry trends and audience demographics.
- Negotiated contracts and pricing structures to meet both client needs and company revenue goals.
- Collaborated with internal teams, including marketing and design, to ensure seamless execution of advertising campaigns.
- Consistently met or exceeded sales targets by leveraging deep industry knowledge and a consultative sales approach.
Sales Manager at Media Impact GmbH & Co. KG
Hanseteam Partner für Personal GmbH
07.2017 - 03.2018
- Generated and cultivated leads for advertising campaigns, driving revenue growth through strategic client acquisition.
- Advised existing customers on tailored print and digital advertising strategies to maximize campaign effectiveness and audience engagement.
- Managed and optimized client relationships using CRM systems, including Salesforce, to track interactions, analyze data, and streamline sales processes.
- Specialized in animal and travel magazines, developing targeted advertising solutions that aligned with industry trends and audience demographics.
- Negotiated contracts and pricing structures to meet both client needs and company revenue goals.
- Collaborated with internal teams, including marketing and design, to ensure seamless execution of advertising campaigns.
- Consistently met or exceeded sales targets by leveraging deep industry knowledge and a consultative sales approach.
Sales and Support Manager EU and USA
Life Action Games GmbH
01.2016 - 07.2017
- Sold licenses for augmented reality games to customers in the tourism and escape game industry, tailoring solutions to meet business needs.
- Traveled to conventions and trade fairs across Germany and the USA, representing the company, networking with industry professionals, and expanding market reach.
- Led lead generation efforts through cold calling, outbound sales, and inbound inquiries, securing new business across Europe and the USA.
- Acquired and developed Cluetivity’s first U.S.-based clientele, establishing a foothold in the market and driving business growth.
- Managed and grew the German customer base, strengthening client relationships and increasing retention.
- Provided expert consultation on Cluetivity’s interactive gaming solutions, ensuring customers maximized their investment.
- Handled sales and customer support, delivering exceptional service and maintaining high customer satisfaction.
Trainee for Ranch Coordination, Customer Service, Horse Breeding
Gut Sputendorf
06.2015 - 11.2015
- Assisted in ranch operations and coordination, ensuring smooth daily activities and efficient management of resources.
- Supported horse breeding operations, including supervising artificial insemination, monitoring mares, assisting with foal care, and natural breeding.
- Managed stable duties such as feeding, grooming, and general horse care to maintain the well-being of the herd, as well as supervised maintenance of ranch grounds, such as fencing.
- Worked closely with veterinarians, trainers, and staff to ensure the highest standards of animal care and facility maintenance.
Cashier at Reichelt
Androm/ttact
01.2015 - 06.2015
- Processed customer transactions efficiently and accurately, handling cash, card payments, and returns.
- Provided friendly and professional customer service, assisting shoppers with inquiries and ensuring a positive checkout experience.
- Maintained a clean and organized checkout area, restocking small items and ensuring smooth operations.
- Assisted with inventory management by monitoring stock levels and reporting low-stock items.
- Collaborated with team members to improve workflow and support store operations during busy periods.
- Adhered to company policies and security procedures to prevent loss and ensure compliance with regulations.
Office Manager and Ranch Coordinator
Cypress Trails Equestrian Center
12.2013 - 12.2014
- Managed front desk operations, welcoming guests, answering inquiries, and coordinating check-ins for trail riders.
- Provided phone and email customer support, ensuring prompt and professional assistance with reservations and general inquiries.
- Assisted with trail rides by backing up guides when needed, ensuring a safe and enjoyable experience for riders.
- Groomed and cared for horses, maintaining their well-being and readiness for rides.
Travel Agent
West University Travel
03.2012 - 12.2014
- Assisted clients in planning and booking travel arrangements, including flights, accommodations, car rentals, and excursions, ensuring seamless vacation experiences.
- Provided expert advice on travel destinations, local customs, and special requirements based on clients’ preferences and budgets.
- Managed multiple bookings simultaneously, coordinating complex itineraries and offering personalized recommendations for tours, activities, and events.
- Negotiated with travel suppliers and vendors to secure the best rates and exclusive deals for clients.
- Handled customer inquiries, resolved issues, and ensured timely responses to last-minute travel changes or cancellations.
- Maintained up-to-date knowledge of travel trends, industry regulations, and promotions to offer clients the most current options.
Waitress
Pappadeaux Seafood Kitchen
12.2013 - 02.2014
- Delivered exceptional customer service in a fast-paced, high-volume environment, ensuring guests had a positive dining experience.
- Took accurate orders, served food and drinks, and provided menu recommendations based on guest preferences.
- Managed multiple tables at once, balancing customer needs and maintaining a calm and professional demeanor.
- Worked closely with kitchen and bar staff to ensure timely and accurate food delivery.
- Processed payments, handled cash transactions, and maintained a balanced cash register.
- Upsold menu items and promoted specials to increase sales, contributing to overall restaurant revenue.
Operations, Administration
Gulf Marine & Industrial Supplies Inc.
10.2012 - 12.2013
- Managed day-to-day office operations, including scheduling, document preparation, and customer inquiries, ensuring smooth administrative workflows.
- Coordinated logistics for the timely delivery of industrial supplies, working closely with vendors, suppliers, and clients to ensure accurate orders and shipments.
- Processed purchase orders, tracked inventory, and maintained accurate records of shipments and receipts.
- Provided administrative support to management, assisting with project coordination, reports, and internal communications.
- Assisted in troubleshooting operational issues and streamlining processes to improve efficiency and reduce costs.
Sales Consultant
Star Furniture
04.2012 - 12.2012
- Provided personalized customer service, helping clients choose furniture and home decor items based on their needs, style preferences, and budgets.
- Demonstrated product features and benefits to educate customers, driving informed purchasing decisions and increasing sales.
- Managed the sales process from initial customer engagement to final transaction, ensuring a positive shopping experience.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Shift Manager
Domino´s Pizza Germany GmbH
12.2011 - 02.2012
- Supervised daily operations during shifts, ensuring smooth service and timely food delivery in a fast-paced environment.
- Managed a team of delivery drivers, cooks, and customer service representatives, providing guidance and training to ensure high performance.
- Acted as the main pizza cook, preparing and cooking pizzas to customer specifications while maintaining consistent food quality and speed.
- Maintained inventory levels, placed orders for supplies, and ensured proper food safety and cleanliness standards were met.
- Handled customer inquiries, complaints, and special requests, ensuring positive customer experiences.
- Monitored cash register operations, balanced cash drawers, and processed customer payments accurately.
Team Leader for kids entertainment
Thomas Cook SAG
04.2011 - 11.2011
- Led a team of kids' entertainers, providing entertainment and activities for children aged 4-18
- Worked directly with teenagers, organizing and supervising activities like beach and pool games, mini discos, and creative workshops, while ensuring their enjoyment and safety.
- Supervised and guided my team of entertainers, ensuring smooth execution of activities and fostering a positive and dynamic environment for all age groups.
- Actively participated in team leader meetings, contributing ideas for improving entertainment programs and ensuring alignment with company standards and guest expectations.
- Participated in evening shows, such as Musical Highlights, designed to appeal to both children and teenagers, creating a lively and interactive atmosphere.
Club Vital Coach
Thomas Cook SAG
11.2010 - 04.2011
- Provided engaging resort entertainment for guests aged 50+, leading fitness activities based on German fitness and health coach Dieter Grabbe's methodologies, including Nordic walking and other wellness programs.
- Organized and led hiking tours around Mallorca, offering guests a chance to explore the island's natural beauty while staying active.
- Guided cultural tours to nearby cities such as Palma de Mallorca and other local attractions, including the Aquarium, enhancing the guest experience with informative commentary.
- Headed the creative department, teaching various types of painting techniques to guests, fostering creativity and providing an enjoyable, artistic outlet.
- Organized and facilitated recreational activities such as card and board games, bingo, and other social events, ensuring an engaging and fun atmosphere for all guests.
Kids entertainer
Thomas Cook SAG
03.2010 - 11.2010
- Led engaging activities for children in the mini club, ensuring fun, age-appropriate experiences throughout the day.
- Organized and supervised beach and pool time activities, promoting safety while ensuring fun and interactive play for the kids.
- Hosted the mini disco, leading dance sessions and games that encouraged social interaction and physical activity.
- Taught silk painting classes, T-shirt painting and acrylic painting, fostering creativity and offering children a chance to express themselves through art.
- participated in musical shows in the evening, including performances like Tarzan and Musical Highlights, We will Rock you, ABBA, Rock me Amadeus and more, bringing joy and excitement to children and families through theater and music.
Aupair
Euraupair
07.2006 - 08.2007
- Provided childcare for a family, ensuring the safety and well-being of children while creating a positive, nurturing environment.
- Assisted with daily routines, including preparing meals, organizing activities, and managing schoolwork or extracurricular schedules.
- Developed engaging educational and recreational activities to stimulate learning, creativity, and physical activity, catering to the individual needs and interests of the children.
- Fostered strong relationships with the children, encouraging personal growth, positive behavior, and social skills.
- Helped with light household duties, such as cleaning, laundry, and organization, contributing to a well-functioning household.
Education
Anthropology, with a focus on biology and evolution
Lone Star College – North Harris
Houston, Texas01.2015
IHK certificate - management assistant for tourism and leisure
Forum Berufsbildung E.V.
Berlin, Germany01.2010
Abitur - A-level
Kopernikus Oberschule
01.2006
Gymnasium Steglitz
01.2003
Skills
- Fluent in: German and English
- Skilled in Microsoft Office Suite, including Word, Excel, Powerpoint
- CRM proficiency with systems such as Access and Salesforce
- Web design experience with WordPress
- Graphic design profiency with Adobe suite, Affinity, Canva, Davinci Resolve, Gimp, Inkscape
- Driver’s licenses: European class B / American Class C
- Effective decision making
- Team leadership
- Customer service, tech support and sales experience
- Strong multitasking and improvisation skills
- Office management
Personal Information
Hobbies: Travel, Horseback riding, Arts & crafts, Reading
Certification
- First Aid Certification
- [State] Driver's License
Grand Prize winner LCF 2024
won the Grand Prize in the Lemur Conservation Foundation's 2024 World Lemur Juried Art Competition
Languages
German
Native or Bilingual
English
Native or Bilingual
Software
Adobe Suite (Photoshop, Illustrator, Acrobat Pro, Express, Lightroom, inDesign, Premier Pro,
CRM: Salesforce, Access
Webdesign: Wordpress, Elementor Pro, Astra, and various other plugins
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Other graphic design tools: Affinity (Photo, Designer, Publisher), Canva, Procreate
WaveApp for financial management
Other video editing and content creation tools: Davinci Resolve, CapCut, Clipchamp, runway ml, OBS
Social media tools: Meta Business Suite, pinterest, metricool, X, Bluesky, Tiktok, Twitch, Youtube
Email marketing tools (Aweber, sender, mailchimp, hubspot)
Project management tools (Clickup, notion, trello, Google Workspace)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionHealthcare benefits401k matchInterests
Fine Arts
Wildlife and Habitat Conservation
Education
Timeline
Founder and CEO
Artsefact LLC
03.2021 - Current
Office Manager
Cypress Trails Ranch LLC
10.2020 - Current
Insurance Agent
Alorica
06.2020 - 12.2020
Field Administrative Assistant
Integrated Corrosion Companies
03.2020 - 06.2020
Senior Sales Manager
Media Impact GmbH & Co. KG
03.2018 - 10.2018
Sales Manager at Media Impact GmbH & Co. KG
Hanseteam Partner für Personal GmbH
07.2017 - 03.2018
Sales and Support Manager EU and USA
Life Action Games GmbH
01.2016 - 07.2017
Trainee for Ranch Coordination, Customer Service, Horse Breeding
Gut Sputendorf
06.2015 - 11.2015
Cashier at Reichelt
Androm/ttact
01.2015 - 06.2015
Waitress
Pappadeaux Seafood Kitchen
12.2013 - 02.2014
Office Manager and Ranch Coordinator
Cypress Trails Equestrian Center
12.2013 - 12.2014
Operations, Administration
Gulf Marine & Industrial Supplies Inc.
10.2012 - 12.2013
Sales Consultant
Star Furniture
04.2012 - 12.2012
Travel Agent
West University Travel
03.2012 - 12.2014
Shift Manager
Domino´s Pizza Germany GmbH
12.2011 - 02.2012
Team Leader for kids entertainment
Thomas Cook SAG
04.2011 - 11.2011
Club Vital Coach
Thomas Cook SAG
11.2010 - 04.2011
Kids entertainer
Thomas Cook SAG
03.2010 - 11.2010
Aupair
Euraupair
07.2006 - 08.2007
Abitur - A-level
Kopernikus Oberschule
Gymnasium Steglitz
- First Aid Certification
- [State] Driver's License
Anthropology, with a focus on biology and evolution
Lone Star College – North Harris
IHK certificate - management assistant for tourism and leisure
Forum Berufsbildung E.V.
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