Nina McCarver
Marysville,Wa
Summary
Dynamic sales leader with a proven track record at Ziply Fiber, excelling in CRM management and team leadership. Achieved consistent sales growth while enhancing customer loyalty through tailored solutions and exceptional service. Adept at problem-solving and relationship building, driving a significant reduction in customer churn rates.
Overview
15
15
years of professional experience
Work History
Supervisor of Direct Sales
Ziply Fiber
04.2024 - Current
- Spearheaded the implementation of CRM tools to enhance client engagement levels and optimize lead management processes.
- Led regular team meetings to review progress towards goals, identify areas of improvement, and foster a culture of continuous learning within the organization.
- Contributed to the overall growth of the organization by consistently achieving or surpassing sales targets and actively participating in strategic planning initiatives.
- Reduced customer churn rate by implementing effective retention programs, maintaining strong relationships with existing clients, and providing exceptional service.
Retail Sales Consultant
Ziply Fiber
05.2020 - 04.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
Lead Retail Sales Consultant
Ziply Fiber
06.2021 - 03.2024
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Managed inventory levels, ensuring optimal stock availability during peak seasons and special promotions.
- Increased store revenue through effective upselling and cross-selling techniques tailored to individual customer needs.
- Monitored competitor activity, staying informed of industry trends to make more strategic decisions in-store operations.
- Collaborated with team members to achieve monthly sales targets consistently throughout tenure as lead consultant.
- Provided exceptional product demonstrations showcasing features and benefits that catered to specific customer requirements.
Retail Sales Consultant
Frontier Communications
06.2010 - 04.2020
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Criminal Justice
Shoreline Community College
Seattle, WASkills
- Sales presentations
- CRM management
- Sales process optimization
- Territory management
- Sales coaching
- Sales strategy development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Sales operations
Timeline
Supervisor of Direct Sales
Ziply Fiber
04.2024 - Current
Lead Retail Sales Consultant
Ziply Fiber
06.2021 - 03.2024
Retail Sales Consultant
Ziply Fiber
05.2020 - 04.2024
Retail Sales Consultant
Frontier Communications
06.2010 - 04.2020
Criminal Justice
Shoreline Community College
Similar Profiles
Rashell RushRashell Rush
Commercial Account Executive at Ziply FiberCommercial Account Executive at Ziply Fiber
Joshua KnoepfleJoshua Knoepfle
Special Service Technician at Ziply FiberSpecial Service Technician at Ziply Fiber
Renee Christine ValenciaRenee Christine Valencia
Lead Engineer at Ziply FiberLead Engineer at Ziply Fiber
Christopher HowardChristopher Howard
Central Office Equipment Installer at Ziply FiberCentral Office Equipment Installer at Ziply Fiber
Lynzee SchweigertLynzee Schweigert
Customer Success Manager at Outreach.ioCustomer Success Manager at Outreach.io