Nina Mchenry

• Streamlined recruitment processes for increased efficiency in hiring top talent.
• Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
• Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
• Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
• Increased employee engagement with open communication channels and regular feedback opportunities.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.

• Enhanced employee retention by implementing effective onboarding and training programs.
• Streamlined HR processes for increased efficiency with the use of HRIS systems.
• Reduced recruitment costs by establishing strong relationships with job agencies and universities.
• Improved workplace culture through the development and implementation of diversity initiatives.

- Billing

- Implemented new software system- BOSS

- Integrated new acquisitions

-Oversaw administrative team

• Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
• Streamlined internal processes for increased team efficiency and improved client service delivery.
• Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.
• Collaborated with cross-functional teams to develop innovative solutions for complex client challenges.
• Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
• Managed escalated client issues, collaborating with various departments to achieve successful resolution.
• Implemented process improvements that streamlined workflows, resulting in reduced response times for client inquiries.

• Streamlined office processes by implementing efficient organizational systems and digital tools.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Enhanced team collaboration with the establishment of clear communication channels and guidelines.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

· Highly visible role responsible for managing the Human Resource functions for 40 employees, including attorneys and administrative staff, plus an additional Satellite Branch.

· Core management duties include: scheduling and involvement in staffing, interviewing and applicant assessment, new staff orientation and training, involvement in employee relations, leave-of-absence program, benefit enrollment and termination, disability claims, workers compensation, FMLA health benefits, project management, company-wide program development, and company HR policy compliance.

· Additional responsibilities include planning and executing annual companywide outings to promote relationship and team building and client events held at firm’s office