Nina Molina
Franklin Park,IL
Summary
Dynamic Task Team Lead at Ulta Beauty with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in coaching and mentoring, I foster teamwork and drive process improvements, ensuring compliance and safety. Recognized for optimizing inventory accuracy and executing successful store initiatives, I excel in relationship building and employee engagement.
Overview
22
22
years of professional experience
Work History
Task Team Lead
Ulta Beauty
Norridge, IL
06.2003 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported with store remodels within the Chicago market including planogram, floor sets, store standards, fixture assembly.
- Supported with Omni initiatives to achieve KPIs
- Assist the Merchandise Manager with daily store replenishment, merchandise flexing process, store cleanliness standards
- Execute load processing to productivity goals.
- Execute out-of-stock, cycle count, return-to-vendor, return-to-distribution center, product break-ups, and destroy-in-field processes.
- Inventory preparation, execution and supported with inventory accuracy to achieve inventory control and results.
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Operations management
- Diversity and inclusion
- Regulatory compliance
- Relationship building
- Marketing
- Loss prevention
- Teamwork and collaboration
- Problem-solving
- Employee engagement
- Work assignment delegation
- Work Planning and Prioritization
- Staff training
- Daily workflow improvement
Timeline
Task Team Lead
Ulta Beauty
06.2003 - Current