Summary
Overview
Work History
Education
Skills
Languages
Timeline

NINA MONSERRAT

FL

Summary

Hardworking and adaptable professional with experience in both the restaurant industry and rideshare driving. Skilled in customer service, multitasking, and problem-solving in fast-paced environments. Proven ability to communicate effectively, manage time efficiently, and provide excellent service. Now seeking a new opportunity in a more stable and structured role where I can apply my skills, grow professionally, and build a long-term career.

Overview

11
11
years of professional experience

Work History

Full Time Mom

N/A
12.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Rideshare Driver

Uber/ Lyft
12.2019 - 03.2023
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Server

Applebee's Grill + Bar
10.2016 - 02.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

To Go Specialist/Restaurant Server

Miller's Ale House
06.2014 - 07.2016
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Education

Associate of Arts - General Studies

College of Central Florida, Ocala, FL
01-2027

High School Diploma -

Miami Palmetto Senior High, Miami, FL
06-2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Organization and time management
  • Flexible and adaptable

Languages

Spanish
Native or Bilingual

Timeline

Full Time Mom - N/A
12.2023 - Current
Rideshare Driver - Uber/ Lyft
12.2019 - 03.2023
Server - Applebee's Grill + Bar
10.2016 - 02.2019
To Go Specialist/Restaurant Server - Miller's Ale House
06.2014 - 07.2016
College of Central Florida - Associate of Arts, General Studies
Miami Palmetto Senior High - High School Diploma,

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NINA MONSERRAT