Nina Motta
Current Freshman at the University of Massachusetts majoring in Legal Studies with a strong interest in the field of law. Skilled in professional communication as well as time management, always looking to get hands on experience, and hoping to become an advocate in the community. A strong background in customer service and a recipient of the Massachusetts Seal of Biliteracy .
Work History
Stock Lead
2 Years 6 Months- Conducted regular audits of stock levels, identifying areas for improvement and action plans.
- Resolved stock-related issues promptly, maintaining high standards of store presentation and functionality.
- Expedited customer service inquiries regarding product availability, pricing, or shipment status through effective communication skills.
- Facilitated efficient order fulfillment by picking, packing, and shipping products in a timely manner.
- Coordinated seamless inventory transfers between departments or store locations as needed.
Hostess
5 Months- Trained new staff on customer service protocols and procedures.
- Handled customer inquiries and complaints, enhancing guest satisfaction levels.
- Maintained cleanliness of front-of-house areas, adhering to hygiene standards.
- Answered customer questions about hours, seating, and menu information.
- Provided accurate wait time estimates, improving overall guest experience efficiency.
Education
High School Diploma
Skills
Accomplishments
During my high school career, I had a strong passion for language and was able to receive the Seal of Biliteracy. Along with this, I collaborated with my peers to create a debate club at our school. Lastly, I was apart of the Make-A-Wish club at my school, where we were able to raise money to grant a wish for a student at our school.
Certification
Massachusetts Seal of Biliteracy (Spanish-2026) (Portuguese-2025)
Languages
Timeline
Stock Lead
Hostess
Ashland High School
Seal of Biliteracy
Demonstrated proficiency in both Spanish and Portuguese, which reflects strong reading, writing, listening, and speaking skills.