Nina Navarrette De Astengo
Temecula,CA
Summary
Experienced Professional, knowledgeable and well versed in administrative support and customer service. Excels in work settings that require taking quick action while maintaining a positive and professional attitude and behavior. Efficient and accurate, with strong planning, problem solving and communication skills as well as scheduling and documentation skills, all delivered with a caring and friendly attitude. Highly enthusiastic and energetic team player able to lead and follow as the task at hand calls for ensuring optimal results in any situation. Eager and passionate to grow and expand knowledge and capabilities in the field of human medicine as a Certified Medical Assistant.
Overview
16
16
years of professional experience
Work History
Referral Coordinator
Dr. Jon J. Atiga Pediatrics Office
02.2023 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout referral process on a daily basis of 50-100 referrals a day.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Sales Associate/Operations Team Member
Tractor Supply Company
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
Practice Manager Consultant
Animal Medical Hospital Of Pasadena
01.2022 - 07.2022
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Oversaw high-profile projects by planning, designing, and scheduling phases.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Reined in project costs while meeting key milestones.
- Headed project teams specializing in design and launch activities.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
Secondary Administrative Assistant
Linfield Christian
07.2020 - 07.2021
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Secondary Administrative Assistant
Rancho Christian School
06.2018 - 07.2020
- Attention to detail to ensure the reception area is clean and neat to give visitors a positive first impression. This also included decor and presentation of school paraphernalia to give that sense of school pride to students and visiting guests. Greeted every guest with a sincere personable approach and provided knowledgeable service.
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security. Worked closely with the security team to insure campus safety through open and continuous communication throughout the day as well as a collaboration of new security measures and ideas. Was also part of the leadership team for crisis drills (earthquake, fire, active shooter).
- Created flow charts of teachers' lunch and break duties. Insuring equal distribution and rotation. Also verified teachers were at their appointed stations.
- Input and maintain daily attendance information into the office database for 375 students insuring accurate records of all absences, truancy issues, and, disciplinary actions. Communicated to parents and guardians any patterns of tardiness and also inquired about late or truant students.
- Responsible for maintaining and overseeing the Principal's very busy daily calendar. Monitored that all meetings and engagements were scheduled appropriately to aid him and ensure his daily tasks were kept in balance; Resulting in a pleasant work day.
- Retreat Coordinator for yearly retreats and field trips for staff and students. This included agenda, guest speakers and accommodations, transportation, sleeping arrangements, registration requirements, and overall flow for 400+ people. Processed retreat registrations for grades 7-12 with attention to compliance with operational policies and standards of retreat and field trip venues. Also in charge of insuring students with dietary issues as well as medications were properly monitored and logged.
- Performed accounts receivable and payable duties and managed monthly invoices, Maintained accurate processing and verification with our accounting department through KISSFLOW. This also included teacher reimbursements and cash advances, discrepancies, and reconciliations.
- Answered, responded to, and transferred daily phone calls on a multi-line phone system.
- Monitored and placed orders for all classroom and office supplies. Assisted in compilation and inputting of online bookstore curriculum. Liaised with vendors to order and maintain inventory of office supplies and to obtain the most cost-effective pricing.
- Successfully delivered top-notch administrative support promoting excellence in office and school operations. Assistant to both High School ASB, Middle School ASB, Yearbook, and Senior Class Advisor collaborating on fundraising projects and events from start to finish.
- Entered data continually into the RenWeb system and updated student contacts and information to keep records current and relevant.
- Trained our student "teacher assistants" on office procedures and requirements.
- Organized, reviewed, and filed paperwork for secure recordkeeping such as student community service hours, work permits, permission slips for outings, etc.
- Contributed to devising and maintaining daily procedures for substitute teacher coverage and direction.
- Registered individuals and maintained accurate records for parking permits and locker distribution; 400 lockers.
- Acted as liaison between teachers/staff to communicate any and all building maintenance needs to our facilities team as well as taking an active role in ensuring building maintenance was to standard.
- Lead organizer for High School Graduation and Middle School Promotion ceremonies. Worked with our representative to order all caps, gowns, diplomas, etc. as well as mid and end-of-year awards ceremonies. This also included details from start to finish (decor to program flow, music, speakers, awards plaques/certificates.)
- Insured that our International Exchange Students' personal and academic needs were met by assisting them in the departments they needed to go. Took special care in knowing they were here far from their parents.
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
Customer Service Representative Supervisor
VCA Antech Animal Hospitals
04.2007 - Current
- Held the position of Hospital Manager for 5 years at VCA La Mirada with a staff of 25 and an annual gross of 2 million dollars a year.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Facilitated inter-departmental communication between doctors and staff to effectively provide optimum customer support.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals consistently ranking in the 99th percentile of company evaluations. - Cross-trained and backed up other customer service managers of nearby "sister" hospitals.
- Met all customer call guidelines including service levels, handle time and productivity.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Assisted in surgeries and room tech duties when necessary at times of peak scheduling and demand.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Applied Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Temecula, CA02.2023
Skills
- Strong work ethic
- Dedication to detail
- Works well under pressure
- Well versed in handling and deescalating situations
- Strong communicational and interpersonal skills
- Customer service-oriented
- Organized Administrative skills
- HIPAA Regulations
- Medical Terminology
- Patient Referral
- Referral Tracking
Timeline
Referral Coordinator
Dr. Jon J. Atiga Pediatrics Office
02.2023 - Current
Sales Associate/Operations Team Member
Tractor Supply Company
06.2022 - Current
Practice Manager Consultant
Animal Medical Hospital Of Pasadena
01.2022 - 07.2022
Secondary Administrative Assistant
Linfield Christian
07.2020 - 07.2021
Secondary Administrative Assistant
Rancho Christian School
06.2018 - 07.2020
Customer Service Representative Supervisor
VCA Antech Animal Hospitals
04.2007 - Current
Associate of Applied Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
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