Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nina Nguyen

Garden Grove,CA

Summary

Skilled in customer service and theatre operations from previous role as Cast Member. Gained significant experience in coordinating live events, managing crowd control, and handling guest queries with professionalism. Strengths include effective communication, team collaboration, problem-solving skills, and ability to work under pressure. Consistently recognized for maintaining high standards of performance while ensuring smooth flow of operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cast Member

Disneyland Resort
Anaheim, CA
09.2022 - Current
  • Collaborated with colleagues to ensure efficient operations throughout shifts.
  • Managed crowd control during peak times to maintain orderliness in the facility.
  • Trained new cast members on procedures, policies, and safety regulations.
  • Participated in promotional activities, interviews, and public appearances for productions.
  • Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.

Restaurant Hostess

Sup Noodle Bar
Irvine, CA
01.2024 - 01.2025
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Shift Leader

Duck Donuts
Huntington Beach, CA
03.2023 - 12.2024
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Developed promotional strategies to attract more customers during slow periods.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

Fullerton College
Fullerton, CA

Skills

  • Leadership qualities
  • Brand representation
  • Public speaking
  • Adaptable
  • Can-do attitude

Languages

Vietnamese
Professional

Certification

Food handlers

Timeline

Restaurant Hostess

Sup Noodle Bar
01.2024 - 01.2025

Shift Leader

Duck Donuts
03.2023 - 12.2024

Cast Member

Disneyland Resort
09.2022 - Current

Fullerton College

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Nina Nguyen