Nina Oller
Wichita,KS
Summary
Detail-oriented Court Clerk with over 3 years of experience, 8 years total with the court. providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.
Overview
11
11
years of professional experience
Work History
Docket Clerk
City Of WIchita
07.2021 - Current
- Enhanced docket accuracy by meticulously reviewing and verifying case information.
- Streamlined docket management processes for improved efficiency and time savings.
- Reduced case backlog with diligent scheduling and prioritizing of court hearings.
- Ensured timely communication, coordinating between attorneys, judges, and court personnel.
- Created and customized diversion processes for new software system
Customer Service Clerk
City Of Wichita
08.2015 - 07.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and improved response times.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Store Manager
Jabez (Sears Home Appliance Showroom)
07.2013 - 03.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
No Degree - Licensed Practical Nurse
Wichita Alternative High School
Wichita, KS06.2006
No Degree - General Studies
Cowley County Community College
Mulvane, KS 05.2004
Skills
- Filing Systems Expertise
- Calendar Management
- Data Entry Proficiency
- Research Abilities
- Client Confidentiality
- Document Review
- Deadline Awareness
- Adaptability
- Task Prioritization
- Case Management
- Attention to Detail
- Active Listening
- Professionalism
- Computer Literacy
- Administrative Support
- Record Keeping
- Organizational Skills
- Critical Thinking
- Court Procedures Familiarity
- Legal Terminology Knowledge
- Proficient in Benchmark
- Proficient in Microsoft Office
- City Code Knowledge
Accomplishments
- Achieved Benchmark integration by introducing, creating processes for Benchmark for customer service section tasks.
- Supervised team of 6 staff members.
Timeline
Docket Clerk
City Of WIchita
07.2021 - Current
Customer Service Clerk
City Of Wichita
08.2015 - 07.2021
Store Manager
Jabez (Sears Home Appliance Showroom)
07.2013 - 03.2015
No Degree - Licensed Practical Nurse
Wichita Alternative High School
No Degree - General Studies
Cowley County Community College
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