Nina Paulsrud-Salomon
Opelousas,LA
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
Work History
Substitute Teacher
St. Landry School Board
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Followed lesson plans designed by absent teachers.
Customer Service Representative
Alorica
10.2021 - Current
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information regarding charge accounts and loyalty programs
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Met customer call guidelines for service levels, handle time and productivity
Grocery Shopper
Instacart
03.2020 - 04.2022
- Acquired and applied Instacart knowledge to create effective dialogue with customers
- Maintained current knowledge of evolving changes in Instacart marketplace
- Selected correct products based on customer needs, product specifications and applicable regulations
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Delivery Driver
Waitr
04.2019 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Completed rush deliveries on tight timetables to satisfy customer needs
- Fostered positive working relationships with regular customers
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Operated vehicle safely in highly congested areas with no traffic violations
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
Horse Groomer
E.R. Racing Stables
04.2016 - 03.2018
- Maintained animal health and wellbeing by brushing coat, cleaning ears and providing other types of basic care
- Prepared horses for training and race night
- Greeted clients and maintained a positive attitude
Veterinary Technician
DR. Mays
01.2012 - 01.2013
- Managed medical intervention and therapy for animals in collaboration with Dr
- Mays
- Recorded symptoms and documented medical observations to inform treatment decisions
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections
- Collected patient biopsies and blood samples for laboratory analysis
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Made visits to farms to assist with animal emergencies such as injury, disease and birthing
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Answered owner animal health questions and advised on best care practices
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
Horse Groom
Retama Park Race Track
06.2001 - 01.2012
- Worked 10-14 hours shifts 7 DAYS A WEEK
- Groomed and made horses ready for race nights
- Kept and maintained feeding schedule
- Greeted clients and fulfilled requests at a moment's notice
- Worked in a fast pace environment while I maintained a pleasant and positive attitude
Customer Service Representative
West Telemarketing
08.1995 - 08.1997
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Cultivated customer loyalty, promoted repeat business and improved sales
- Answered constant flow of customer calls with minimal wait times
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
BBA -
Texas A&M Kingsville
San Antonio, TX05.2010
Associate of Business Administration - business management
San Antonio College
San Antonio, TX05.2008
High School Diploma -
Judson High School
Converse, TX05.1995
Skills
- Creative problem solving
- Good listening skills
- Training development aptitude
- Friendly
- Self-motivated
- Excellent computer skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Lesson plan implementation
- Safety awareness
- Multi-subject instruction
- Mathematics instruction
- Science instruction
- Smartboard technology
- Multitasking and organization
Certification
- Substitute Teacher Training , St. Landry Schol Board - 01/28/2025
- Certification of Ethics Training for Public Servants, St. Landry School Board - January 17, 2025
Timeline
Substitute Teacher
St. Landry School Board
01.2025 - Current
Customer Service Representative
Alorica
10.2021 - Current
Grocery Shopper
Instacart
03.2020 - 04.2022
Delivery Driver
Waitr
04.2019 - 04.2022
Horse Groomer
E.R. Racing Stables
04.2016 - 03.2018
Veterinary Technician
DR. Mays
01.2012 - 01.2013
Horse Groom
Retama Park Race Track
06.2001 - 01.2012
Customer Service Representative
West Telemarketing
08.1995 - 08.1997
BBA -
Texas A&M Kingsville
Associate of Business Administration - business management
San Antonio College
High School Diploma -
Judson High School
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