Nina Pecor
Mapleton,Iowa
Summary
Dynamic Operations Workflow Specialist with a proven track record at Allied Solutions, LLC, driving business process improvements and enhancing team collaboration. Recognized for exceptional attention to detail and effective communication, I successfully streamlined workflows, reduced error rates, and fostered a culture of continuous improvement, ensuring high-quality results across multiple projects.
Overview
11
11
years of professional experience
Work History
Operations Workflow Specialist
Allied Solutions, LLC
Remote
02.2021 - Current
- Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from team members and implementing impactful changes.
- Streamlined workflow processes by identifying inefficiencies and implementing effective solutions.
- Established performance benchmarks for key workflow metrics, tracking progress against targets over time to ensure continuous improvement efforts remained on track.
- Maintained consistent quality standards across all deliverables through diligent oversight of work processes and attention to detail.
- Served as a subject matter expert on company-specific workflow tools, providing guidance and assistance to colleagues.
- Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
- Collaborated with cross-functional teams to optimize workflows, resulting in improved departmental efficiency.
- Managed multiple projects simultaneously, ensuring on-time delivery and high-quality results.
- Communicated with team members to enforce deadlines and quality standards.
- Managed teams and delegated training and development.
- Monitored project plans and challenges and proactively resolved obstacles.
Residential Assistant
The Gospel Mission
05.2014 - 06.2022
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Promoted a sense of community among residents through the planning and execution of social events and activities.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
Mortgage Solutions Specialist
Allied Solutions, LLC
Dakota Dunes, SD
08.2019 - 02.2021
- Inbound and outbound calls according to procedures.
- Web verifications according to procedures.
- Processed insurance information received by agents.
- Assisted in mentoring other employees.
- Accurately keyed documents.
- Cancel for non-pay queue.
- New Policy Reports.
Outbound Call Specialist
Allied Solutions, LLC
Dakota Dunes, SD
01.2017 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Exceeded call quality standards by adhering to company policies and procedures during all interactions.
- Provided backup support for other departments as needed, demonstrating adaptability and versatility within the organization.
Education
Bachelor Of Business Administration And Management - Business Management
Post University
Waterbury, CTGED -
Denison Job Corps
Denison, IA2021
Skills
- Deadline management
- Business process improvement
- Listening
- Workflow Analysis
- Self motivated
- Team player
- Attention to detail and organization
- Open minded
- Multi tasking
- Adaptability
- Clear and effective communication
Timeline
Operations Workflow Specialist
Allied Solutions, LLC
02.2021 - Current
Mortgage Solutions Specialist
Allied Solutions, LLC
08.2019 - 02.2021
Outbound Call Specialist
Allied Solutions, LLC
01.2017 - 08.2019
Residential Assistant
The Gospel Mission
05.2014 - 06.2022
Bachelor Of Business Administration And Management - Business Management
Post University
GED -
Denison Job Corps