Nina Pocaro
Venice,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Floor Manager/Bartender
Tiki Mermaid
Marina Del Rey
10.2023 - 04.2024
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Ensured the floor environment stayed safe, clean, and organized.
- Promoted teamwork among team members.
- Ensured that all staff members adhered to safety guidelines and regulations on the vessel.
- Provided training and guidance to new employees regarding boat policies and procedures.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Attended meetings with upper management to inspect and gain knowledge about boats.
- Served customers by responding promptly to their inquiries.
Deckhand
TiKi Mermaid
Marina Del Rey
10.2023 - 04.2024
- Assisted in operations by tying off lines.
- Ensured that all required safety protocols were followed while underway.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Provided support to bridge personnel with lookout duties while underway.
- Stored food items safely in order to reduce spoilage during long journeys.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Performed safety checks on all equipment and gear prior to use.
- Carried out instructions issued by captain regarding docking procedures.
- Maintained professionalism and efficiency in emergency situations.
- Fastened handling lines to prevent boats and equipment from drifting away.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Monitored deck areas to enforce security of boat, passengers and cargo.
- Greeted guests boarding and departing vessels.
- Engaged in safety drills by leading others in tasks.
- Maintained and organized compartments for better efficiency and to easily obtain needed items.
- Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
- Loaded or unloaded materials, or passengers from vessels.
- Swept, mopped and washed down decks to remove dirt and debris.
Skills
- Department management
- Customer Relations
- Boat maintenance
- Stock inventory
- Team training and development
- Patron satisfaction
- Complaint resolution
Timeline
Floor Manager/Bartender
Tiki Mermaid
10.2023 - 04.2024
Deckhand
TiKi Mermaid
10.2023 - 04.2024
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