Nina Salmon
Park Forest,Illinois
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possesses specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
5
5
years of professional experience
Work History
Financial Analyst
One Main Finanical
South Holland, IL
04.2024 - Current
- Maintained 100% compliance during audits and reviews by implementing updated internal controls and training.
- Facilitated communication between customers and financial institutions for resolution.
- Grew client portfolio revenue by 68% year-over-year by upselling products and optimizing client allocations.
- Improved client retention to 89% from 76% through proactive service, quarterly reviews, and personalized financial plans.
Case Manager
Compass Health Network
Saint Louis, MO
05.2022 - 04.2024
- Linked 14 clients to community resources (housing, employment, benefits), resulting in a 38% increase in housing stability or income.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Managed a caseload of 14 clients with serious mental illness, achieving improvement in symptom stability within 2 weeks.
Patient Receptionist
Barnes Jewish St. Peters Hospital
Saint Peters, MO
04.2021 - 01.2023
- Welcomed patients and visitors, providing excellent customer service at the front desk.
- Managed a multi-line phone system, directing calls to appropriate departments efficiently.
- Reduced patient wait times by reorganizing appointment intervals and provider calendars.
Education
Bachelor of Science - Forensics And Criminal Justice Studies
Southern Illinois University Edwardsville
Edwardsville, IL 08.2018 - 05/2023
Skills
- Time management
- Medication education
- Patient coordination
- Effective communication
Leadership Experience & Certifications
- Represented as the Social Committee Chair for the National Association of Colored Women's Club from 2022-2023
- Examined and compared latent prints from crime scenes to known prints, producing reliable identification reports.
- Collaborated and chaired in a team of 6 that focuses on executing community service, promoting wellness and continuing education amongst African American Women
- Attended & represented at the National Association of Colored Women's Club State Conference
- Volunteered to support school-aged students with after school activities
Timeline
Financial Analyst
One Main Finanical
04.2024 - Current
Case Manager
Compass Health Network
05.2022 - 04.2024
Patient Receptionist
Barnes Jewish St. Peters Hospital
04.2021 - 01.2023
Bachelor of Science - Forensics And Criminal Justice Studies
Southern Illinois University Edwardsville
08.2018 - 05/2023