Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Nina Shepard

Nina Shepard

Lincoln Park,MI

Summary

Seasoned mortgage professional with 18 years of experience, including a strong background as a Senior Mortgage Loan Closer III. Proven expertise in managing large portfolios, ensuring data accuracy, and driving process improvements, and seeking a Sr. Loan Closing Specialist role to leverage deep industry knowledge and a track record of delivering exceptional customer service. Detail-oriented and methodical Closer successful in assembling closing documentation for all MORTGAGE loans. Work quickly and accurately to meet strict standards, clear issues, and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency

Overview

17
17
years of professional experience

Work History

Sr Loan Closer

Goldstar Financial
01.2025 - Current
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.

Customer Service Coordinator

D.R. Horton
06.2023 - 01.2025
  • Receive and confirm receipt of homeowner requests
  • Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Communicates effectively to homeowner if repair issue is deemed not warrantable
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Schedule and manage subcontractors to make designated warranty repairs
  • Certifies warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Develops and maintains good rapport with subcontractors and homeowners
  • Execute policies to ensure compliance with quality standards

Senior Mortgage Warehouse Specialist (Commercial)

Western Alliance Bank
01.2022 - 06.2023
  • Evaluated and processed funding requests for commercial loans secured by residential and commercial assets, ensuring high accuracy in the review of key financial documents.
  • Maintained and updated financial records, including system entries and Excel spreadsheets, to accurately reflect collateral documentation and transactions.
  • Delivered exemplary customer service by promptly addressing inquiries and requests, as well as identifying and implementing process enhancements.
  • Managed line of credit operations, including draw and paydown requests, while providing mentorship and driving operational improvements within the team.
  • Managed a high-risk client portfolio, ensuring compliance with regulatory standards and maintaining strong client relationships to mitigate potential risks.

Sr. Mortgage Loan Closer III

Bank of the West
01.2017 - 01.2022
  • Prepared initial Closing Disclosures and loan documentation, ensuring accuracy and compliance before submission to borrowers and third-party vendors.
  • Conducted thorough reviews of signed loan documents, authorizing the release and funding coordination to facilitate timely wire transactions.
  • Examined Title Commitments to verify clear first lien positions and updated systems to reflect title status, mitigating risks associated with mortgage defects.
  • Collaborated with processing and underwriting teams to confirm adherence to loan requirements, streamlining file delivery and minimizing member delays.
  • Served as a Subject Matter Expert and quality assurance specialist, providing guidance to new closers, conducting file reviews, and ensuring compliance with REPSA guidelines.
  • Won Closer of the Year for closing the highest number of loans, demonstrating exceptional efficiency and dedication.

Sr. Mortgage Loan Closer III

UAMC Mortgage Company/Lennar Homes/Eagle
01.2015 - 01.2017
  • Oversaw the final stages of the mortgage lending process for UAMC Mortgage Company/Lennar Homes/Eagle, ensuring accurate and timely closings as a Sr. Mortgage Loan Closer III by verifying compliance with all loan documentation, coordinating with title companies, preparing closing documents, and facilitating communication between borrowers, underwriters, and lenders.

Sr. Mortgage Loan Closer III

BBVA Compass Bank
01.2011 - 01.2015
  • Coordinated the closing process for residential mortgage loans at BBVA Compass Bank, ensuring compliance with bank policies, federal regulations, and investor requirements; meticulously reviewed closing documentation, facilitated communication between all parties, and managed the disbursement of funds to finalize real estate transactions.
  • Awarded Closer of the Year for outstanding performance and dedication to excellence in mortgage loan closings.

Sr. Mortgage Loan Closer II

Chase Bank
01.2009 - 01.2011
  • Coordinated the final stages of mortgage loan closing processes for Chase Bank, ensuring compliance with bank policies, underwriting guidelines, and federal regulations; meticulously reviewed loan documentation, facilitated communication between all parties, and confirmed transaction settlements, contributing to the bank's reputation for accuracy and customer satisfaction.

Education

Diploma - Basic

John F Kennedy High School
Taylor, MI
05.1995

Wayne County Community College
01.1996

Skills

  • Loan Documentation
  • Risk Assessment
  • Customer Relationship Management
  • Closing procedures
  • Funding coordination
  • Title review
  • Document preparation
  • Regulatory compliance
  • Closing techniques
  • CRM proficiency
  • File management
  • Building rapport

Timeline

Sr Loan Closer

Goldstar Financial
01.2025 - Current

Customer Service Coordinator

D.R. Horton
06.2023 - 01.2025

Senior Mortgage Warehouse Specialist (Commercial)

Western Alliance Bank
01.2022 - 06.2023

Sr. Mortgage Loan Closer III

Bank of the West
01.2017 - 01.2022

Sr. Mortgage Loan Closer III

UAMC Mortgage Company/Lennar Homes/Eagle
01.2015 - 01.2017

Sr. Mortgage Loan Closer III

BBVA Compass Bank
01.2011 - 01.2015

Sr. Mortgage Loan Closer II

Chase Bank
01.2009 - 01.2011

Diploma - Basic

John F Kennedy High School

Wayne County Community College

Similar Profiles

CREATE PROFILE