Nina Sluder
Batavia,OH
Summary
Hello, my name is Nina Sluder. I graduated from Glen Este High School from the small school of Applied Heath Sciences in 2010. I am currently looking for a mortgage processing position. A positive and fast paced work environment and a company that upholds excellent customer service is very important to me. My strengths are time management, strong communication skills, and providing quality work to our customers. I am highly motivated and very dependable. Aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
10
10
years of professional experience
Work History
AMBULATORY ACCESS CENTER REPRESENTIVE
UC Health
04.2023 - Current
- Provides scheduling support for new and established patients.
- Organizes patient appointments and coordinates office visits according to physician and patient availability.
- Responsible for completing customer registration.
- Directs patients to other departments and helps answer questions regarding patient appointments.
SR. Homeowners Counselor
Fifth Third Bank
01.2022 - 04.2023
- Responsible for trial, repay, deferral modifications, and forbearance plans and keeping the client on track with the workout options provided
- Managed an escalation queue of needed documents from the client and maintained a pipeline ranging from 40 - 65 loans
- The main focus of the job was to obtain all documentation needed to obtain mortgage approval in a very high paced work demand.
Mortgage Processor
SunWest Mortgage Co.
01.2021 - 06.2022
- Managed a pipeline ranging from 55-95 loans that include a variety of purchases and refinances
- Managed to meet monthly goals to move files into closing.
Mortgage Processor/Relationship Manager
Morgan Stanley
02.2018 - 01.2021
- Built and maintained relationships with referral partners such as financial advisors, underwriters, and realtors.
- Managed an escalation queue of needed documents from the client and maintain a pipeline ranging from 40 – 65 loans.
- Obtain all documentation needed to obtain mortgage approval in a very high paced work demand.
Homeowners Counselor
Fifth Third Bank
03.2014 - 02.2018
- Initiate contact and provide assistance to customers who are in default
- Counsels and guides customer' circumstances while complying with all investors, company, and federal guidelines.
Education
High School Diploma - Applied Health Sciences
Glen Este High School
Cincinnati, OH05.2010
Skills
- CAMS
- Sagent
- CACS
- ACE
- EPIC
- DOC View
- Excel
- Web Design
- Social Networking
- Microsoft office
- Google Drive/Docs
- Time management
- Teamwork
- Event planning
- Customer service
- Investors - FHA
- Freddie
- Fannie
- USDA
- Bank Owned
- GNMA
- VA
Timeline
AMBULATORY ACCESS CENTER REPRESENTIVE
UC Health
04.2023 - Current
SR. Homeowners Counselor
Fifth Third Bank
01.2022 - 04.2023
Mortgage Processor
SunWest Mortgage Co.
01.2021 - 06.2022
Mortgage Processor/Relationship Manager
Morgan Stanley
02.2018 - 01.2021
Homeowners Counselor
Fifth Third Bank
03.2014 - 02.2018
High School Diploma - Applied Health Sciences
Glen Este High School