Nina Soberano
Thundering Surf Waterpark
Staten Island,NY
8
years of professional experience
Dedicated Health Science student with over 6 years of experience in high-volume settings. Demonstrates strong skills in customer service, workflow coordination, and conflict resolution. Committed to maintaining safe and organized environments while delivering attentive care and effective communication with diverse populations. Ready to enhance administrative and patient-centered initiatives within a healthcare team.
Work History
Guest Services Associate | Cabana Server
8 Years 2 Months- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Managed ticket sales and admissions, ensuring smooth park entry for guests.
- Managed cabana reservations and ensured accurate billing processes for guests.
- Trained new staff on service protocols, enhancing team performance and guest satisfaction.
- Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff.
- Collaborated with fellow servers to provide seamless service during peak hours.
- Implemented process improvements for order taking and service delivery, increasing efficiency levels.
- Maintained clean and safe work environment.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Conducted regular check-ins with guests throughout their visit to ensure satisfaction.
Child Care Assistant
5 Months- Supported curriculum implementation through engaging and interactive learning activities.
- Assisted in classroom management, fostering a nurturing and safe environment for children.
- Developed positive relationships with children, encouraging social and emotional growth.
- Evaluated children's progress and provided feedback to parents.
- Supervised free play and other activities to keep children safe.
- Streamlined daily operational processes, improving classroom efficiency and organization.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
- Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
Education
High School Diploma
Skills
Customer service
Strong focus on accuracy
Efficient multitasking
Problem solving
Collaborative teamwork
Training & mentoring
Verbal communication
Adaptability in service
Reliability & punctuality
Timeline
Child Care Assistant
Little Graduates Preschool and Learning Center
05.2023 - 10.2023Read More
Guest Services Associate | Cabana Server
Thundering Surf Waterpark
06.2018 - 08.2026Read More
Stockton University
Read More
Barnegat High School
High School Diploma
Read More