Nina Trent
Nashville,TN
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
25
25
years of professional experience
Work History
Program Coordinator
St Thomas West
Nashville, TN
02.2025 - Current
- Assisted in daily clinic operations by supporting patient intake processes. Provided administrative support to healthcare staff to enhance workflow efficiency. Facilitated communication between patients and medical professionals to ensure clarity of care.
- Assisted patients in returning to examination rooms and recorded vital signs accurately. Updated patient information in Athena electronic health records system.
- Scheduled appointments and coordinated procedures to enhance patient flow. Helped patients navigate appointment processes effectively. Supported administrative tasks to ensure timely service delivery.
- Streamlined daily action bucket management to enhance workflow efficiency.
- Executed document scanning and faxing processes to ensure timely communication.
- Managed incoming phone calls to ensure efficient communication and customer support.
Medical Assistant
Comprehensive Pain And Neurology Center
3901 Central Pike , TN
04.2021 - Current
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
Receptionist Assistant
The Pain Management Group
Murfreesboro, TN
01.2018 - 03.2021
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Operated multi-line telephone system to handle high volume of daily calls to Patients other pain management clinics.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Organized meeting spaces for staff and prepared related materials.
- Greeted customers, delivery persons and official representatives.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered multiple calls and emails daily.
- Scheduled and confirmed appointments.
- Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Handled diverse needs for clients in-person, by phone or through email.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Displayed professional standards at reception desk to impress visitors.
- Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
- Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
- Reported suspicious individuals to supervisor.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Operated multi-line telephone system to handle high volume of daily calls to the office.
- Updated and recorded customer or client information to maintain accounts.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained office supply inventory and placed orders to meet demand.
- Scheduled and confirmed appointments and meetings for management team.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Obtained and processed payments from clients for products and services.
Owner/Operator
Heart to Heart Salon
Murfreesboro, TN
01.2001 - 01.2018
- Developed and implemented successful sales strategies to meet business goals.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Executed performance reviews to encourage improved productivity for team members.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Interviewed, trained and supervised employees.
- Hosted special events to boost brand awareness and increase community engagement.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Led startup and creation of operational procedures and workflow planning.
- Kept up-to-date on regulatory changes affecting business operations.
- Conferred with customers to understand needs and finalize purchase orders.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Had good relationships with my clients
- Applied color to clients hair
- Used certain techniques to cut / style their hair
Education
High School Diploma -
New Directions Hair Academy
Nashville, TN01.2002
High School Diploma -
Smyrna High School
Smyrna, TN05.1998
Skills
Inventory and Supply Management
Medical Billing
Documentation Procedures Expert
Wound Care and Irrigation
Charting Expertise
Patient Feeding
HIPAA Compliance
Understands Medical Procedures
Proper Sterilization Techniques
Patient Toileting
Able to Lift pt with help of hoyer lift
Venipuncture and Phlebotomy
Patient Skin and Nail Care
Grooming and Bathing Assistance
Professional Bedside Mannerf
Decision Making
Treatment Room Preparation
Medication Administration
Supply Management
Clear Communication
Updating Medical Records
Pharmacy Relations
Patient Relations
Completing Insurance Forms
Clinical and Operational Judgement
Multitasking and Prioritization
Appointment Scheduling
Cleaning and Organizing
Examination Preparation
Problem Anticipation and Resolution
Multi-line Telephone System Operation
Social Perceptiveness
Cleaning and Sanitizing
Critical Thinking
Blood collection
Wound Care
Routine Laboratory Testing
Check-In and Check-Out Procedures
Coordinating Drug Refills
Time Management
Procedure Assistance
Education and Training
other,other
Timeline
Program Coordinator
St Thomas West
02.2025 - Current
Medical Assistant
Comprehensive Pain And Neurology Center
04.2021 - Current
Receptionist Assistant
The Pain Management Group
01.2018 - 03.2021
Owner/Operator
Heart to Heart Salon
01.2001 - 01.2018
High School Diploma -
New Directions Hair Academy
High School Diploma -
Smyrna High School