Nina Veronesi
The Colonic Institute
Cheshire,CT
18
years of professional experience
Committed and ambitious holistic healthcare worker, waitress, and administrative assistant with seventeen years of customer service experience. Skillful at resolving issues, answering customer questions, and using POS and appointment scheduling software. Seasoned in working in fast-paced environments, waiting on large parties, booking clients, and taking care of individuals in a healthcare setting.
Work History
Owner
11 Years 2 Months- Performed colon hydrotherapy, lymphatic drainage, and ear coning.
- Guided clients in utilizing detox foot bath for optimal health benefits.
- Managed reception and appointment scheduling using DaySmart Appointments for streamlined client experience.
- Followed up and maintained a relationship with clients following treatment.
- Documented all patient information, treatment plans, and patient responses.
- Cleaning of office, restocking supplies, and maintaining an overall clean and organized environment.
Assistant File Clerk
4 Years 6 Months- Created signs and tags reflecting price fluctuations to ensure accurate pricing.
- Displayed new tags in store aligned with weekly sales to enhance customer awareness.
- Hung new tags in the store according to weekly sales.
- Investigated and fixed price discrepancies found in store.
Server
13 Years 9 Months- Created orders, documented special requests, and coordinated with kitchen personnel to ensure top-quality service and reduce complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues.
- Prepared beverages and filled food orders for customers.
- Used the Toast program to place orders.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Verified age of customers by checking identification before serving alcohol to enforce age regulations for alcoholic beverages.
- Observed guests for signs of intoxication to maintain a safe environment. for intoxication and reported concerns to management.
- Replenished food items and other supplies to keep server station well-stocked during busy periods.
Administrative Assistant
4 Months- Organized charts and reports to streamline office processes and support patient care.
- Documented patient medical information, case histories and insurance details.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled patient appointments and called to confirm appointments.
- Processed billing and coding for submitted claims to ensure timely reimbursement.
- Engaged with patients about outstanding account payments to resolve financial inquiries.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Contacted patients regarding unpaid and underpaid accounts.
Education
Master's Certificate - Integrative Health & Healing
Bachelor of Arts - Psychology
Timeline
Administrative Assistant
Natural Practices
05.2021 - 09.2021Read More
Assistant File Clerk
Stop & Shop
10.2019 - 04.2024Read More
Owner
The Colonic Institute
08.2015 - CurrentRead More
Server
Infinity Music Hall & Bistro
10.2008 - 07.2022Read More
Integrative Health Institute At Salem University
Master's Certificate from Integrative Health & Healing
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University of Saint Joseph
Bachelor of Arts from Psychology
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