Nina Vitale
Highland,NY
Summary
Dynamic professional with extensive experience in team leadership and customer service excellence. Skilled in training staff on product knowledge and sales techniques, fostering positive team dynamics, and ensuring efficient store operations to drive customer loyalty and sales growth.
Overview
8
8
years of professional experience
Work History
Parts Sales Manager
AutoZone
Highland, NY
07.2025 - 07.2026
- Assisted buyers in selecting appropriate products based on their needs.
- Conducted complimentary battery checks, testing and wiper installations.
- Resolved customer complaints promptly and efficiently.
- Implemented promotional initiatives to increase sales volume and boost revenue growth.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Trained new staff on product knowledge and sales techniques.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
Front Desk Agent
Sure Stay By Best Western
Highland, New York
10.2023 - 05.2025
- Welcomed guests with friendly and professional demeanor at reception area.
- Managed guest check-ins and check-outs efficiently using property management software.
- Handled reservations and room assignments to ensure optimal guest satisfaction.
- Assisted guests with inquiries and provided information about hotel services and amenities.
- Resolved guest complaints promptly, ensuring a positive experience for all visitors.
- Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Processed payments and managed cash handling according to hotel policies.
- Generated daily reports detailing occupancy levels, revenue amounts.
Senior Associate
Harbor Frieght Tools
Kingston, New York
12.2022 - 09.2023
- Provided direction and guidance to junior associates on complex tasks.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assisted in training new associates on product knowledge and safety procedures.
- Oversaw daily operations to ensure efficient workflow and customer service excellence.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Team Leader
Tractor Supply
Kingston, New York
03.2022 - 11.2022
- Led team to ensure efficient store operations and customer satisfaction.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Facilitated effective communication between team members and management.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated promotional displays to enhance product visibility in-store.
Assistant Manager
CosmoProf
Poughkeepsie, New York
06.2018 - 03.2022
- Supervised daily store operations and maintained high standards of customer service.
- Trained and mentored new staff on product knowledge and store procedures.
- Collaborated with team members to achieve sales goals and improve processes.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Assisted in developing promotional displays to enhance customer engagement.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Liberal Arts
Dutchess Community College
Poughkeepsie, NYGED -
Spackenkill High
Poughkeepsie, NYSkills
- Product expertise
- Sales planning
- Inventory management
- Order processing
- Customer relationship management
- Team leadership
- Time management
- Conflict resolution
Timeline
Parts Sales Manager
AutoZone
07.2025 - 07.2026
Front Desk Agent
Sure Stay By Best Western
10.2023 - 05.2025
Senior Associate
Harbor Frieght Tools
12.2022 - 09.2023
Team Leader
Tractor Supply
03.2022 - 11.2022
Assistant Manager
CosmoProf
06.2018 - 03.2022
Some College (No Degree) - Liberal Arts
Dutchess Community College
GED -
Spackenkill High