Nina Young
Vallejo,CA
Summary
Highly motivated and results-driven professional with extensive experience in program/office/operations management, budget development and administration, and contract/grant administration. Proven track record of successfully managing complex projects, optimizing operational efficiency, and ensuring financial stability. Adept at leading teams, developing strategic plans, and maintaining compliance with regulatory requirements. Seeking to leverage expertise to contribute to the success of a dynamic organization.
Overview
25
25
years of professional experience
Work History
Transit Fare Inspector
Muni
06.2024 - Current
- Ticket and Fare Inspection: Inspect passenger tickets, passes, and other fare media to ensure proper payment and verify the validity of fares using mobile devices or fare collection systems.
- Issue citations or warnings to passengers who fail to provide proof of fare payment. Address fare evasion and ensure compliance with transit policies.
- Customer Service: assist passengers by providing information about transit services, routes, schedules, and fare policies. Respond to passenger inquiries and provide assistance when needed.
- Maintain a visible presence to deter fare evasion and ensure the safety of passengers. Report any suspicious activity or unsafe conditions to appropriate authorities.
- Record keeping and reporting document daily activities, fare inspection outcomes, and incidents. Submit reports on citations issued or any other enforcement actions taken.
Management Assistant
SFMTA Woods (Maintenance)
San Francisco, CA
02.2024 - 06.2024
- Coordinates and overseas clerical and technical support activities assist with complying in producing a variety of status reports for management.
- Develop processes for FSP, EAM, PSC, and other functions and requirements to establish standard and consistency across all storeroom divisions assist with Product and service standardization for consistency and continuity.
- Perform and assist management in research reporting functions.
- Created purchase orders (POs) and assisted with budget tracking, expense reports, and financial record-keeping using Microsoft Excel, ensuring accuracy and compliance.
- Managed databases, entered and updated information, and generated reports for management review using Microsoft Excel.
MUNI TRANSIT OPERATOR
SAN FRANCISCO MUNICIPAL TRANSIT AGENCY
02.2020 - 02.2024
- Welcome guests aboard bus on the assigned route and answer questions about schedules, routes, and transfer points
- Assist disabled passengers secure mobility devices for a safe and comfortable ride
- Advise fare pricing and collect accurate dues to issue transfers
- Report any accidents and traffic disruptions to dispatch in a timely and professional manner.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Provided excellent customer service, handled fare transactions, and addressed passenger inquiries and concerns.
- Conducted pre-trip and post-trip inspections, reported any mechanical issues, and maintained accurate logs and reports.
OWNER
LABEL CANDY BOUTIQUE
01.2015 - 02.2020
- Collaborate with various merchandisers and vendors to launch new, trendy fashions and design styles for in-store displays
- Hire, train and Supervise a team of 10 associates.
- Maintain strong relationships with clientele and partnerships within community.
- Demonstrate effective marketing skills and obtain large social media following.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Manage and supervise a team of administrative staff, providing guidance and support to ensure high performance.
- Prepare and monitor budgets, ensuring financial resources are allocated appropriately and expenditures are within limits.
- Monitored and controlled budget expenditures, identifying areas for cost savings and efficiency improvements.
- Vendor Negotiations: Negotiated favorable terms with suppliers and vendors to maximize profit margins and maintain product quality.
- Created and managed annual budgets, monitored cash flow, and ensured financial stability of the boutique.
- Financial Reporting: Prepared monthly and annual financial reports, analyzing sales, expenses, and profitability to inform strategic decisions.
- Ensured compliance with local, state, and federal financial regulations, including tax filings and financial audits.
- Wrote grants and secured sponsorships to support boutique operations and events.
- Processed payroll entries using QuickBooks, ensuring accurate calculation of employee wages, tax withholdings, and timely payment distribution.
ADMINISTRATIVE ASSISTANT
SANTA BARBARA GUEST HOME FOR THE ELDERLY
01.2000 - 02.2015
- Manages office resources and staffing, monitors budget, maximizes staff and resources, recommends staffing and equipment changes, oversees personnel functions, purchasing, billing, inventory control, and coordinates building security, maintenance, and space utilization.
- Manages office functions, plans and schedules workload, delegates tasks, and oversees clerical and technical support activities.
- Conduct intakes and assess residents for boarding and long-term care plan
- Ensure compliance with company and state policies, health, and safety standards
- Assist with bedside care, laundry, meal distribution and daily activities
- Perform wellness checks, room inspections, and provide assistance with any immediate needs such as clothing, toileting, and administer medication.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced team productivity by delegating tasks effectively and providing consistent support to staff members.
- Maintained a well-organized filing system, ensuring easy access to important documents for all staff members.
- Oversee daily operations of the office, ensuring efficient workflow and adherence to company policies.
Education
Diploma -
Ida B. Wells
San Francisco, CABusiness Administration
Contra Costa College
San Pablo, CASkills
- Project Management
- Great Communication
- Workflow Optimization
- Policy Implementation
- Office Administration
- Documentation and Reporting
- Grant Writing and Proposals
- Financial Analysis
- Time Management
- Financial Compliance
- Administration (Microsoft Office, Outlook, Word, Excel etc)
- Public relations
- Funding Management
Timeline
Transit Fare Inspector
Muni
06.2024 - Current
Management Assistant
SFMTA Woods (Maintenance)
02.2024 - 06.2024
MUNI TRANSIT OPERATOR
SAN FRANCISCO MUNICIPAL TRANSIT AGENCY
02.2020 - 02.2024
OWNER
LABEL CANDY BOUTIQUE
01.2015 - 02.2020
ADMINISTRATIVE ASSISTANT
SANTA BARBARA GUEST HOME FOR THE ELDERLY
01.2000 - 02.2015
Diploma -
Ida B. Wells
Business Administration
Contra Costa College