Caitlyn Wingwood
Houston,TX
Summary
Detail-oriented and highly adaptable professional with hands-on experience in high-pressure roles across transit enforcement, security, and logistics. Skilled in crisis communication, radio dispatch operations, and accurate documentation. Proven ability to maintain order and respond swiftly in dynamic environments. Currently certified in 9-1-1 Telecommunications/Dispatch and TCOLE licensed. Strong foundation in customer service, multitasking, and situational awareness. Demonstrated success in enforcing policies, issuing citations, and coordinating with public safety personnel to resolve incidents efficiently and professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fare Inspector
Metropolitan Transit Authority
07.2023 - 06.2025
- Provided excellent customer service while verifying fares and issuing citations.
- Demonstrated crisis management and decision-making skills in a high-stress transit setting, ensuring order and timely response to incidents.
- Used radio and mobile communication systems to transmit incident updates and ensure rapid response to emerging situations.
- Accurately documented and entered citations for fare violations into agency database, maintaining detailed records for legal and administrative review.
Security Guard
City Security Services
11.2022 - 05.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Package Handler
FedEx
09.2022 - 10.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Cabin Cleaner
G2 Secure Staff
05.2022 - 08.2022
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Maximized efficiency by multitasking when necessary, performing various cleaning duties simultaneously without sacrificing attention to detail or final results achieved.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Carhop
Sonic Drive-In
06.2019 - 06.2021
- Demonstrated consistent punctuality and reliability.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Increased customer satisfaction by providing prompt and friendly service.
Education
Certification - 9-1-1 Telecommunications/ Dispatch
Houston Community College
Houston, TX07-2025
High School Diploma -
Yes Prep Eisenhower
Houston, TX06-2021
Skills
- Exceptional customer service
- Effective crisis communication
- Proficient time management
- Effective multitasking
- Stress management
- Varied interpersonal interactions
- Clear and concise documentation abilities
- Interpersonal skills
- Responsive to new challenges
- CPR and AED certified (current)
Certification
- AED/CPR Certified
- Licensed Security Guard - 11/22-05/2023
- TCOLE Basic Telecommunications License
Timeline
Fare Inspector
Metropolitan Transit Authority
07.2023 - 06.2025
Security Guard
City Security Services
11.2022 - 05.2023
Package Handler
FedEx
09.2022 - 10.2022
Cabin Cleaner
G2 Secure Staff
05.2022 - 08.2022
Carhop
Sonic Drive-In
06.2019 - 06.2021
Certification - 9-1-1 Telecommunications/ Dispatch
Houston Community College
High School Diploma -
Yes Prep Eisenhower
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