Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ninah Gilbert

Acworth,GA

Summary

Reliable Shift Supervisor bringing 15 plus years of experience as team leader. Committed to creating workplace culture consistent with organization's mission and values. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

Overview

9
9
years of professional experience

Work History

Shift Supervisor / RockStar Grill Operator

Waffle House
Canton, Georgia
02.2020 - Current
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Monitored staff performance to ensure quality standards were met.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits when needed.
  • Cleaned and maintained grills, kitchen equipment, floors, and surfaces.
  • Cooked food on the grill according to recipes and customer orders.
  • Operated cash registers to take payments from customers.
  • Monitored inventory levels to ensure adequate supplies were available at all times.
  • Followed proper food handling procedures while preparing meals.
  • Communicated effectively with co-workers to ensure efficient workflow in the kitchen.
  • Prepared over $1000 in menu items during each shift.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Checked orders for quality and completeness.

Relief Manager

Waffle House Restaurant
Canton, GA
02.2021 - 03.2022
  • Performed daily inspections of the facility to identify any potential safety concerns or operational problems.
  • Responded quickly and effectively to customer complaints and inquiries.
  • Assisted with onboarding of new employees by providing training and orientation materials.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Warehouse Supervisor

All About News LLC
Marietta, Georgia
04.2017 - 11.2019
  • Ensured appropriate staffing levels to meet production demands.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Developed S.O.P. and implemented safety policies and procedures for the warehouse team.
  • Directed receiving, warehousing, distribution and maintenance services.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Coordinated road crew logistics, including scheduling and mileage.
  • Coordinated delivery routes with drivers and customers to ensure timely deliveries.
  • Provided customer service support for drivers and customers related to delivery inquiries.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Increased sales by expanding delivery area and acquiring new customer accounts.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.

  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Created job postings, tracked applicants and maintained applicant database.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Prepared manual checks and submitted direct deposit through online banking.

Route Delivery Driver

J & J Distribution
Conyers, Georgia
06.2015 - 01.2017
  • Followed safety guidelines while driving delivery vehicle.
  • Collected payments on behalf of company when necessary.
  • Provided excellent customer service by answering questions and resolving issues promptly.
  • Adhered to all traffic laws, regulations, and company policies while driving delivery routes.
  • Identified potential safety hazards along the route and took corrective action as needed.
  • Performed routine maintenance checks including oil changes, tire rotation.
  • Resolved conflicts between customers, suppliers, vendors, and other drivers in a professional manner.
  • Drove vehicle along pre-determined route and delivered customer orders on-schedule.
  • Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
  • Verified newspapers were bagged properly to prevent damage due to inclement weather.
  • Navigated with map and GPS to houses to deliver assigned newspapers.
  • Removed money, cleaned components and performed other scheduled vending machine services.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Education

Some College (No Degree) - Business Administration and Management

University of The District of Columbia
Washington, DC

Some College (No Degree) - Culinary Science

Le Cordon Blue
Tucker, GA

Skills

  • Employee Development
  • Cost Control
  • Process Improvement
  • Customer Service
  • Computer Skills
  • Effective communication abilities
  • Microsoft Office Suite
  • Payroll and benefits administration
  • Time and labor control
  • Complaint resolution
  • Order Fulfillment
  • Shipping and receiving understanding

Timeline

Relief Manager

Waffle House Restaurant
02.2021 - 03.2022

Shift Supervisor / RockStar Grill Operator

Waffle House
02.2020 - Current

Warehouse Supervisor

All About News LLC
04.2017 - 11.2019

Route Delivery Driver

J & J Distribution
06.2015 - 01.2017

Some College (No Degree) - Business Administration and Management

University of The District of Columbia

Some College (No Degree) - Culinary Science

Le Cordon Blue

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Ninah Gilbert