Ninah Martinez
West Haven
Summary
Biology undergraduate at North Carolina A&T State University with experience in customer service, childcare, and office support. Demonstrates strong communication skills, reliability, and attention to detail in fast-paced environments. Quick learner with a collaborative mindset, ready to contribute to impactful projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
West Haven
11.2024 - 08.2025
- - Accurately processed orders and payments using POS systems while greeting guests.
- - Prepared beverages and packaged orders adhering to brand standards.
- - Maintained dining room cleanliness in compliance with food safety procedures.
- - Resolved guest concerns and supported drive-thru during peak hours.
- - Collaborated to meet speed-of-service goals and complete side work.
Team Lead
Urban Air
Orange
06.2024 - 11.2024
- Led floor staff and party hosts, assigning breaks and rotations to ensure full coverage.
- Delivered high-volume guest service, resolved escalations, and enforced safety standards.
- Trained new hires on SOPs, safety procedures, and POS systems.
- Completed opening/closing checklists and incident documentation.
- Coordinated birthday parties and group events, ensuring on-time execution.
- Supported cash handling and shift reporting with management.
Daycare Assistant
St. Mark's Daycare
Bridgeport
08.2021 - 08.2023
- Provided attentive care and supervision for children ages 2-5 in a licensed center, ensuring a safe and nurturing environment.
- Supported circle time, arts, outdoor play, and sensory activities reinforcing early literacy, fine motor, and social-emotional skills.
- Maintained classroom cleanliness and followed strict health, safety, and sanitation protocols.
- Coordinated meals, diapering/toileting, and nap routines; tracked attendance and daily parent communications.
- Partnered with lead teachers and families to support individual needs, behavior plans, and developmental milestones.
Accounting Assistant
Hope & Hernandez
Bridgeport
06.2024
- Verified financial data for accounts payable and receivable, ensuring accuracy.
- Matched receipts with transactions, facilitating bank and ledger reconciliations.
- Prepared spreadsheets and summaries to enhance billing and internal reporting efficiency.
- Organized invoices while maintaining confidentiality standards and proper documentation.
- Collaborated with team members to resolve discrepancies and optimize daily operations.
- Processed accounts payable and ensured timely vendor payments.
Education
Bachelor of Science - Biology
North Carolina A&T; State University
Greensboro, NC05.2029
High School -
West Haven High School
West Haven, CT06-2025
Skills
- Customer service
- Event coordination
- Team leadership
- Time management
- Financial reporting
- Effective communication
Certification
• Certified Nursing Assistant (CNA), Active, 05/27
• BLS / CPR & AED (Adults, Children, Infants), National CPR Foundation, 01/28
• BLS / CPR & AED (Adults, Children, Infants), National CPR Foundation, 01/28
Timeline
Front of House Team Member
Chick-fil-A
11.2024 - 08.2025
Team Lead
Urban Air
06.2024 - 11.2024
Accounting Assistant
Hope & Hernandez
06.2024
Daycare Assistant
St. Mark's Daycare
08.2021 - 08.2023
Bachelor of Science - Biology
North Carolina A&T; State University
High School -
West Haven High School