Nina Simone Jones
rockville
Summary
With a proven track record at Intersolutions, I excel in reservation management and exceptional communication, enhancing customer experiences and streamlining operations. My leadership at Smoothie King showcases My ability to foster team agility and maintain high-quality service standards, demonstrating both hard and soft skills critical for peak performance.
Overview
3
3
years of professional experience
Work History
Concierge Agent
Intersoloutions
07.2023 - 12.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Manager
Smoothie King
08.2022 - 11.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Safe Way Market
01.2022 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- managed to be trained for multiple tasks around the store if we were short staffed such as being in the deli and seafood section as well.
Education
High School Diploma -
Bethesda Chevy Chase
Bethesda, MD06-2022
Skills
- Personal assistance
- Reservation management
- Exceptional communication
- Customer service expertise
Timeline
Concierge Agent
Intersoloutions
07.2023 - 12.2024
Manager
Smoothie King
08.2022 - 11.2023
Cashier
Safe Way Market
01.2022 - 06.2023
High School Diploma -
Bethesda Chevy Chase
Similar Profiles
Nina JonesNina Jones
Leasing Consultant at InterSoloutionsLeasing Consultant at InterSoloutions
Colvin FeldhakeColvin Feldhake
Night Shift Manager at Kirby FoodsNight Shift Manager at Kirby Foods
Aden LambAden Lamb
Stock Supervisor/Night Manager at Kirby FoodsStock Supervisor/Night Manager at Kirby Foods
Erin OrcevErin Orcev
Administrative Assistant at Off Twelfth LLCAdministrative Assistant at Off Twelfth LLC
ADELINE VILLATORO-SANTANAADELINE VILLATORO-SANTANA
Receptionist /Customer Service Cashier at Watkins Mill LibertyReceptionist /Customer Service Cashier at Watkins Mill Liberty