Ninel Lopez
Oak Lawn,IL
Summary
A dedicated and hardworking individual with a CNA certification. Excel in thorough and compassionate care, collaborating with teams, customer service, and maintaining a positive environment. Fluent in English and Spanish. Fully dedicated to delivering high-quality work in all tasks.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Manager, Cashier, & FOH
Molly’s Cupcakes
Chicago, IL
12.2021 - Current
- Responsibilities include:
- Resolved customer complaints with professionalism, enhancing overall satisfaction and loyalty.
- Committing to serving and helping customers
- Handling and taking phone/electronic orders
- Maintaining an exciting and welcoming environment
- Tracking/taking inventory
- Cleaning and organizational proficiency
- Have Food Handlers License
- Trained new team members on customer service standards and cupcake preparation techniques.
CNA
Misericordia Home- McAuley Skilled Nursing Facility
Chicago, IL
05.2024 - 08.2024
- Providing total and specialized care to residents with developmental & intellectual disabilities.
- Following each resident’s individual care plan
- Assisting with ADLs (bathing, feeding, changing)
- Assisting with programming and recreational activities
- Responsibly Charting, BM Tracking, and Goal Tracking
- Monitoring and Observing resident’s progress and changes, and notifying to Nurse in a timely manner
Education
Psychology
UNIVERSITY OF ILLINOIS AT CHICAGO
05.2027
CNA Certification - undefined
TTI MEDICAL TRAINING SCHOOL
10.2023
High School Diploma - undefined
JONES COLLEGE PREP
01.2022
Skills
- Customer Service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Ability to Work Under Pressure
- Staff training and development
- Goal setting
LANGUAGES
English: Fluent
Spanish: Fluent
Interests
- Makeup and beauty trends
- Fashion styling and visual aesthetics
- Medical aesthetics and beauty treatments
Timeline
CNA
Misericordia Home- McAuley Skilled Nursing Facility
05.2024 - 08.2024
Manager, Cashier, & FOH
Molly’s Cupcakes
12.2021 - Current
CNA Certification - undefined
TTI MEDICAL TRAINING SCHOOL
High School Diploma - undefined
JONES COLLEGE PREP
Psychology
UNIVERSITY OF ILLINOIS AT CHICAGO