Hi, I’m
Ashley Gunn
Orlando,FL
Summary
Dedicated and reliable, with a proven track record at Fazolis for enhancing customer satisfaction through exceptional service and efficient cash handling. Skilled in POS system operations and known for maintaining high standards of cleanliness, I excel in fast-paced environments, demonstrating strong organizational abilities and a commitment to customer service excellence.
Overview
14
years of professional experience
Work History
FazolisOrlando, FL
FOH Cashier, BOH Prep.
07.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to increase revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
FedExFife, WA
Package Handler
10.2023 - 12.2023
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
AmazonDuPont, WA
Package Handler
07.2022 - 12.2022
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
ChickfilaWinter Park, FL
FOH Cashier
06.2010 - 04.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to increase revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Winter Park High School Winter Park, FL
Diploma
06.2013
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Customer service excellence
Money Handling
Reliability and punctuality
Cash handling and management
Customer Relations
Cash Register Operation
Written and verbal communication
Organizational abilities
Order Taking
Professionalism and Courtesy
Cash Management
Basic Math Competence
Cash register systems
Cash handling expertise
Payment Processing
Product restocking
Conflict Resolution
Product Knowledge
Refunds and exchanges
Issue Resolution
Complex Problem-Solving
Merchandise Restocking
Cash Drawer Balancing
POS system operations
Payment Collection
POS Systems
Staff Training
Refund handling
Guest inquiries
ID Verification
Currency counting
Order Packaging
Decision Making Aptitude
Sales expertise
Retail Merchandising
Product Recommendations
Drawer balancing
Returns processing
Point of sale operation
Purchase assistance
Point-of-sale system operation
Order Verification
Promotions and Discounts Understanding
Reports and documents
Point of Sale proficiency
Records Maintenance
Loyalty Program Promotion
Payment posting
Regulatory Compliance
Sales Techniques Mastery
Problem-Solving
Honest and Dependable
Professionalism
Reliable and Responsible
Active Listening
Team Collaboration
Adaptable and Flexible
Cooperative Attitude
Creative Thinking
Relationship Building
Adaptability and Flexibility
Basic Mathematics
Cash Register Operations
Team Leadership
Customer Transactions
Inventory Stocking
Work Task Prioritization
Analytical Thinking
Employee Training
Store merchandise stocking
Training and mentoring
Coin and Currency Counting
Service Minded
Product Scanning
Attention to Detail
Policies and Procedures
Retail Operations
Return and Exchange Processing
Timeline
FOH Cashier, BOH Prep.
Fazolis
07.2024 - Current
Package Handler
FedEx
10.2023 - 12.2023
Package Handler
Amazon
07.2022 - 12.2022
FOH Cashier
Chickfila
06.2010 - 04.2019
Winter Park High School
Diploma