Ninette Ortiz
Moreno Valley,CA
Summary
Dynamic security professional with extensive experience at Disneyland Resort, excelling in incident response and risk assessment. Proven ability to enhance safety compliance and foster customer relationships. Skilled in K9 operations and effective communication, consistently delivering exceptional service while ensuring a secure environment for guests and staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Sentinels Security
Upland, California
02.2025 - Current
- Monitored premises to deter and detect unauthorized activities.
- Patrolled assigned areas to ensure safety and security compliance.
- Conducted thorough inspections of facilities for potential security risks.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to incidents and emergencies with appropriate protocols.
- Collaborated with local law enforcement during investigations and incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented daily activities, incidents, and observations in reports.
- Provided excellent customer service to visitors and staff while ensuring safety.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, and contractors at facility entrance to provide assistance and ensure a welcoming environment.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Assisted with crowd control during large events held at the facility.
- Escorted visitors through the facility to ensure they reached their destinations safely and efficiently.
K9 handler
Sentineles Security
Upland, California
02.2024 - Current
- Conducted routine patrols with K-9 units to ensure safety and security.
- Collaborated with law enforcement agencies for joint security operations and training sessions.
- Monitored K-9 behavior during assignments to ensure optimal performance and well-being.
- Prepared detailed reports on K-9 activities and incidents for management review.
- Implemented safety protocols for handling K-9s in various environments and situations.
- Ensured proper handling of K9 unit to ensure safety of both handler and public at all times.
Security
Disneyland Resort
07.2017 - Current
- Collaborated with security management to devise strategies and techniques that strengthened resort safety.
- Work with Cast and other security officers to resolve questions/concerns from Guests and other Lines of Business by partnering and problem-solving creative solutions to exceed Guest expectation.
- Empower the Cast to provide immediate service recovery.
- Flexible and creative to solve new problems as they develop; keeping Guests and Cast safe while maintaining the efficiency of the operation.
- Strive to surprise and delight our Guests by finding ways to continually improve their situation.
- Responded to assistance calls from Guests, other Lines of Business, and Central Communication, providing choices that upheld Disney standards of quality Guest Service for mutually beneficial outcomes.
- Foster an atmosphere that inspires team collaboration and innovative ideas.
Customer Service Manager (CSM)
Walmart
01.2014 - 12.2016
- Resolved customer complaints through direct communication, ensuring satisfaction and loyalty.
- Managing staffing levels for the customer service counter and other key areas.
- Promoting a positive work environment for employees and leading by example.
- Trained associates on current procedures, enhancing service quality and operational consistency.
- Oversaw cashier operations, managing schedules and assignments to maintain service efficiency during peak times.
- Reviewing reports to establish baseline customer satisfaction levels.
- Executed diverse front-end operations to support daily store activities.
Education
High School Diploma -
El Camino High
La Mirada, CA06-1989
Skills
- Security operations
- Surveillance techniques
- Surveillance monitoring
- Access control
- Incident response
- Incident reporting
- Emergency procedures
- Emergency management
- Risk assessment
- Physical security
- Security screenings
- Safety compliance
- Report writing
- K9 handling
- Customer relationship management
- Attention to detail
- Effective communication
- K9 operations
- Suspect apprehension
- Off-leash control
- Explosive detection
- Obedience training
- Evidence recovery
- Threat detection
- Workplace safety
- Keen observer
- Grounds patrol
Certification
- K9 handler
Timeline
Security Officer
Sentinels Security
02.2025 - Current
K9 handler
Sentineles Security
02.2024 - Current
Security
Disneyland Resort
07.2017 - Current
Customer Service Manager (CSM)
Walmart
01.2014 - 12.2016
High School Diploma -
El Camino High